City Bliss Manager (Market Operations Manager)

Oh My Green - New York, NY3.0

Full-timeEstimated: $110,000 - $150,000 a year
About Us

Our mission is to empower people to lead healthy and blissful lives. We bring delicious and nutritious drinks and snacks into the office workplace, where people spend a majority of their lives. We seek out the healthiest and tastiest foods to ensure our customers are happy, healthy and more productive.

This is an exciting opportunity to represent a fast growing organic food and wellness start-up. As a City Bliss Manager (Market Operations Manager), you will play an essential role in delivering a delightful experience to our customers and sharing our mission to start-ups like Clever, Cruise, Apple, Giphy, Slack, Indeed and many more!

The Role

  • Works cross-functionally in executing Oh My Green processes for warehouse, happiness (client experience), and operations
  • Directly mentors city team and supports their development and growth
  • Responsible for budget management and compliance in market
  • Mentors work of other team members, and/or targeting specific areas in which Oh My Green may need to improve operational efficiency
  • Ensures alignment between sales (connections), customer success (happiness), and operations fulfillment (bliss)
  • Selects, trains, develops, motivates and monitors performance of direct reports, other team members and develops a succession plan in order to achieve functional and market objectives
  • Establishes accountability by adhering to metrics for measuring service effectiveness and profitability
  • Implements operational controls to ensure compliance, mitigate risk, and increase client retention
  • Responsible for service delivery, execution, and managing profitability of Oh My Green in respective city
  • Provides input to Head of National Operations and Product in the enhancement and creation of tools that increase employee productivity, efficiency and flexibility
  • Partners with HR to effectively manage employee retention and employee development
  • Leads efforts to expand market opportunities through implementation of new product/ service offerings, strategic partnerships, and thought leadership
  • Work with Head of Ops and fellow operations leadership to refine and align product catalog and pricing
  • Partner with Connections and Sales Development teams to drive profitable revenue growth
  • In the absence of Connections Executive, serves as in market Connections lead for Customer Acquisition Activities
  • Partner with Happiness Teams to ensure client satisfaction levels are met and work to minimize churn < 5%
About You

  • Must have 5+ years experience in Sr. Operations - P&L, strategy, budgeting, scaling, workforce planning
  • Must have 5+ years experience managing a team (5+ direct reports)
  • Must have 3+ years experience owning city or product operations (full cycle)
  • Must have 3+ years experience in sales process (B2B/B2C) and/or account management
  • Bachelor's Degree Preferred
  • A strong communicator, positive, friendly, partnership mindset and customer oriented
  • A problem ­solver who invites collaboration to solve issues
  • Detail­-oriented, reliable, highly organized, proactive and efficient
  • Must be able to use and learn new technology (tech savvy)
Full benefits are available; including 100% coverage for medical, dental and vision premiums, short and long-term disability, life insurance, 401k, unlimited PTO, personal & professional growth trainings, monthly wellness events and a fully stocked kitchen with healthy snacks and beverages!

This is a perfect way to get your foot into the door at a fast growing startup company. We've been around for over two years and our customers love what we do. Our cultural values are FORCE (fun, open, respectful, collaborative, and excellent). If you are passionate about your health, organic food, nutrition and wellness and are looking for a fast-paced, fun place to work with a vibrant culture, we want you to join our team!