NOC Technician I

Aureon - West Des Moines, IA3.1

26 days agoFull-time
Aureon, TAI's Large Technology Company of the Year, is hiring! Recently honored with the highest award offered to a technology company, Aureon has immediate career opportunities for the best talent who are looking for their next position with a growing company.

Aureon is a leading business solutions provider who connects possibilities to productivity by providing unique and scalable business and technology services for organizations – small and large. Headquartered in the heart of the Midwest, Aureon offers a comprehensive suite of support services, with a focus on business solutions, technology and consulting services. This creates many unique career and growth opportunities for our employees!

ESSENTIAL DUTIES AND RESPONSIBILITIES:
First point of contact for member companies in the resolution of technical problems. The NCC Technicians work directly with Carriers, LEC, Hi-Cap, Enterprise customers.
Assist member companies to resolve fiber optic circuit, telephone and IP networking equipment problems through monitoring and clearing of alarms from fault management systems while documenting work in trouble ticket applications
Monitor, troubleshoot and resolve alarms in all network elements
Dispatch trouble tickets to internal departments and external companies to correct service interruptions
Interface with LEC s, Hi-Cap customers, Enterprise customers and other carriers
Interface with INS departments to assist in the turn up of new services and resolve service problems
Perform daily scheduled maintenance procedures on various pieces of equipment
Independently work 7 x 24 shift rotation including 12-hour weekend shifts
On-Call duties as needed for large network outages
Overtime regularly required

EDUCATION, TRAINING, AND EXPERIENCE:
Required

High School diploma
Two years' experience in fiber optics or IP Networking; or combination of equivalent education and experience
Knowledge of wired or wireless telecommunications network architecture
Preferred

Two or four-year college degree in the electronic communications field
Northern Telecom DMS10/100/200/500 or similar TDM switch experience
Knowledge of TCP/IP, PPP, Frame Relay, T1, routers, CSU/DSUs, Ethernet, cabling terminal servers and dial-up network technologies
Knowledge of CATV, IPTV, VOIP or other advanced telecommunications applications

REQUIRED SKILLS:
Highly organized and multi-task oriented. Ability to perform multiple tasks simultaneously, often changing assignments on short notice
Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.
Excellent written and oral communication skills. Must be able to efficiently utilize all available resources to provide effective solutions and explore all possibilities to facilitate the best decision
Ability to perform a variety of tasks, often changing assignments on short notice
Must be able to work independently with little or no direct supervision and contribute to a team environment
Ability to make sound decisions using the information at hand
Strong trouble resolution and problem-solving skills
Flexible in meeting departmental 7x 24 work schedules

TOOLS, EQUIPMENT, AND SOFTWARE:
Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook
Knowledge of Unix and other Operating Systems and equipment command languages
Database structure and administration
Hand tools and electronic test equipment

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Primarily indoor work in an office environment requiring long periods of sitting
Frequent utilization of manual dexterity and visualizing of a computer screen
Occasional bending, carrying, squatting, and lifting up to 75 pounds independently
Must be able to climb ladder and stairs
7x24 shift rotations