Customer Care Representative

INTERVENT - Savannah, GA (30+ days ago)


We are currently hiring for a full-time Customer Care Representatives to join our team! Must be able to work nights and some Saturdays. Bilingual (English/Spanish) a plus.

How to Apply: Interested applicants should submit a resume and cover letter through Indeed, professional references optional.

Responsibilities and Duties

  • Conducts telephonic assessments, enrollment, scheduling, tracking, fulfillment and follow-up as required for the delivery of comprehensive lifestyle management and risk reduction programs
  • Works to ensure optimum participant satisfaction and encourages program compliance in a professional manner
  • Promptly answers, screens and processes health risk assessment calls and inquiries with strict adherence to confidentiality agreements, policies and procedures
  • Provides an excellent first source for information about the program, policies and procedures
  • Tracks coach availability; schedules appointments for participants and reschedules appointments as needed
  • Tracks and logs calls using data tracker/protector and processor

Qualifications and Skills

  • High school diploma (or the equivalent); college coursework/degree preferred
  • One year of experience in a customer service environment
  • Excellent typing and computer skills that include experience in a Windows Operating System, email and data entry
  • One year of phone experience in a previous job or volunteer position
  • Pleasing telephone voice
  • Fluency in Spanish or French is desirable
  • Excellent interpersonal and organizational skills
  • Intuitive mindset with effective problem solving skills
  • High energy level when answering incoming calls
  • Ability to work nights and weekends

Benefits

  • Medical, dental and vision
  • Paid vacation and holidays
  • Monthly incentive

Job Type: Full-time

Experience:

  • phone: 1 year (Required)
  • Customer Service: 1 year (Required)

Education:

  • High school (Required)

Language:

  • Spanish (Preferred)

Work environment:

  • Call center

Communication method(s) used:

  • Phone
  • Chat