Contract - Technical Writer

Victra - Verizon Wireless Premium Retailer - Raleigh, NC

Full-timeEstimated: $53,000 - $71,000 a year
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EducationSkills

Do you want to be part of a culture that drives performance and celebrates success? Are you ready to lead in the digital space? Victra is Verizon’s leading premium retailer – our focus is to connect technology to life in the most fun and trusting way. As a Technical Writer, you will produce high-quality documentation for our security compliance function within the IT department. You will join a team of talented technology professionals who work collaboratively with developers, technical support, and security experts to make our processes more efficient as well as security focused. Victra prides itself on having a great customer experience for our Guests, and the security compliance function provided to our stores enables this experience. We want intellectually-curious, entrepreneurial professionals who enjoy being outside their comfort zones, thrive amidst change, and obsessively conspire for one-another’s success.

YOUR FOCUS (JOB DUTIES AND RESPONSIBILITIES):

You’re positive, upbeat, passionate and determined to thrive in a rapidly changing environment. Along with having strong interpersonal skills and a proven ability to develop relationships throughout a diverse organization, your ability to work autonomously, identifying and solving problems is a required skillset. We also will rely on your excellent communications skills both written and spoken. We will look to your solid understanding of technical support processes and procedures. Along with living our company values of Performance, Collaboration, Celebration, Integrity, and Innovation, you will also:

  • Work with internal teams to obtain an in-depth understanding of the process and the documentation requirements
  • Plan, develop, organize, write and edit operational procedures and manuals
  • Produce electronic documentation in addition to hard copy manuals
  • Manage updates and revisions to technical literature

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

YOUR BACKGROUND (REQUIREMENTS AND QUALIFICATIONS):

We need the Technical Writer to work creatively, analytically, and independently. We also need for you to have the following:

  • Proven working experience in technical writing of software/hardware documentation
  • Ability to deliver high quality documentation while paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Strong working knowledge of Microsoft Office (Visio, Word, Excel, PowerPoint)
  • Bachelor’s degree in Computer Science, Engineering or equivalent preferred
  • Skilled at prioritization and multi-tasking of projects
  • Background in IT technology to include networking and server administration
  • 2-3 years’ experience in a relevant field
  • PHYSICAL REQUIREMENTS*
  • Ability to lift up to 10 pounds
  • Ability to sit and stand for long periods of time
  • Specific vision abilities required by this job include close vision, and ability to adjust focus.
  • (unless accommodations are required/requested for an employee under the ADA)

TRAVEL REQUIREMENTS

  • None

Work Environment

Typically, you will be in an office environment. We will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER**

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Job Type: Full-time

Experience:

  • Technical Writing: 1 year (Required)
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