Patient Support Center Representative

DaVita Medical Group - Torrance, CA3.0

Part-time
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OVERVIEW OF POSITION:
We are currently seeking to expand our Patient Support Center Team and we are looking for compassionate and energetic individuals to join our growing team.

Responsible for acting as a patient advocate to schedule appointments as well as help resolve patient issues pertaining to claims, benefits, referrals, physicians, and access. Assists with patient education and ensures that required services are delivered to patients. Serves as a liaison between the patient and other departments and HealthCare Partners (HCP) sites. Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues.

ESSENTIAL FUNCTIONS:
Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate.
Answers customer calls to address inquiries and concerns within set productivity guidelines. Accesses Language Line for non-English patients as needed.
Resolves a wide variety of customer service issues.
Utilizes customer service module.
24 hour call center with flexible schedules Monday through Sunday.
Variable shifts available

EDUCATION:
High school degree

EXPERIENCE:
Minimum:
Over 1 year and up to and including 3 years of experience.
Over 2 years of customer service experience.
Multi-line telephone experience.

Preferred:
1 or more years of experience in a healthcare setting.
Bilingual preferred (English/Spanish, English/Chinese, English/Korean, etc.)
1 or 2 years of post-high school education or a degree from a two-year college.