Technical PM (Tier II/Tier III)

ValidaTek - Washington, DC (30+ days ago)4.1

ValidaTek, Inc. is an award-winning Small Business that provides high-security mission-critical IT services to the Federal Government. Our commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes several U.S. Federal Departments. The corporate infrastructure is robust and based on industry best practices as evidenced by our DCAA Approved accounting system, Top Secret (TS) facility clearance, ISO 9001:2015, ISO 20000-1:2011, and ISO 27001:2013 certifications, and CMMI Level 5 for Services (CMMI-SVC Level 5) and CMMI Level 3 for Development (CMMI-DEV Level 3) appraisals. We pride ourselves in being the best and only attracting and retaining the best talent to fuel our rapid growth. We promote a strong employee-focused corporate culture that provides a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their contributions and we all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Position Description:
The DHS OneNet Program enables information sharing, to include shared internet, intranet, and extranet services, among DHS Components, trade partners, and Other Government Agencies (OGAs). The Program and Project Management functional area is responsible for the performance of program and project management support, program and project reporting activities, project artifact development, artifact organization, and configuration management.

Technical Program Manager will be responsible for managing the entire Engineering Operations Tier II-III Support Services and Tier II Shift Leads.

Monitor and improve the quality of service support, incident handling and related communications to ensure ValidaTek remains compliant with contractual requirements, legal obligations and organizational policies and procedures.
Serve as the ValidaTek Support Management point of contact for critical communications and support escalations, reconcile issues and implement improvements in existing process and procedures where necessary.
Together with your team, manage delivery of services to ensure engagements are completed on-time and within scope/budget.
Coordinate and participate in monitoring, review and auditing processes related to service delivery to ensure company-established metrics are achieved.
Implement and maintain performance metrics, reports, process documentation, customer service logs and training reports for customer and key stakeholders in accordance with Service Level Agreements.
Maintain awareness for yourself and your team of all relevant product developments and releases and ensure the transfer of useful knowledge within Operations to ensure effective information sharing and advice to customers and partners. Perform onsite and remote personnel management duties in a complex environment.
Provide assistance to inquiries on the features, functions, and usage of area-specific services and systems
Provide Knowledge Base updates and create SOPs and other technical documentation
Identify and implement improvements to operational capabilities
Provide client-facing support/representation/escalation
Education and Certifications

Required - PMP Certification
Required – Cisco Network Associate certification
Strongly Preferred: ITILv3 Foundation Certification
Preferred Bachelor's Degree from 4-year college or university. Equivalent combination of education and experience may be considered for meeting the minimum requirements.
Knowledge and Experience

5+ years WAN project/program management experience required, in WAN networks with more than 1,000 sites, domestic and international transporting voice, data and video.
Experience managing Wide Area Networks with planned transitions to newer architectures including use of software-defined networks, cloud services, advanced monitoring, etc.
Managed several web-based applications, used by at least 50K customers
Managed more than 5 enterprise-wide services being transported by the WAN, (which are being operated by other vendors and service providers)
Facilitated extranet connections to other entities (such as federal, state, local and tribal agencies, as well as non-governmental organizations and private industry).
3+ years of experience managing and leading technical teams
Required – Experience utilizing ITIL product and services lifecycle management best practices
Required – Experience using CMMI Processes to improve service delivery.
Ability to perform under stressful situations.
Very strong verbal and written communications skills
Excellent logical system troubleshooting and issue resolution
Familiarity with the following technologies and processes are a plus-Algosec Firewall Analyzer, Blue Coat Proxy Appliances and Directors, BMC Remedy, CA Spectrum/eHealth/NetQOS/CA-PC/CA-PM, Cisco (ACE, ASA AnyConnect VPN, DMVPN, Firewall Appliances/ASA-PIX Firewall/FWSM/CSM, Routing, Switching), Cloud services (Verizon Secure Cloud Interconnect (SCI), AT&T NetBond, Express Route, Microsoft Office 365, Amazon Web Services [AWS]), Dynatrace, F5 and ACE Load Balancing, HPNA, Infoblox DNS services IPSEC, Internet-based VPN solutions, Remote Access VPN for mobile workforce, JAVA/PERL, Juniper routing, LAN/WAN connectivity and administration, Managed Services, Managed Hosting, MTIPS support, McAfee, Network and Application Performance Management Systems – Netscout, Dynatrace, Network and System security, OneNet WAN architecture, Network design and engineering, OneNet WAN project/program management experience, Palo Alto Enterprise Firewalls, Reverse Proxy and Forward Proxy services, ServiceNow, Systems Administration, Site-to-site VPN, UNIX/Linux Administration, Virtual Private Network technologies, (Cisco, Juniper)

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.