Business Operations Specialist

New Mexico State University - Las Cruces, NM

Commission
New Mexico State University is a comprehensive land-grant institution of higher learning accredited by the Higher Learning Commission of the North Central Association of Colleges and Universities. An active research university, NMSU anchors the southern end of New Mexico’s Rio Grande Research Corridor, exceeding $140 million in research and public service expenditures. NMSU is classified as a Hispanic-serving institution by the federal government with a total minority enrollment over 48%. Home to the state’s NASA Space Grant Program, NMSU is located in Las Cruces, which features desert mesas, the farmlands of the Rio Grande Valley, and the Organ Mountains, an extension of the Rocky Mountain chain. The University is committed to building a cultural diverse educational environment.

Job Duties and Responsibilities
Performs customer service functions, student outreach and primary lead on system processes related specifically to internal and external student account collections. Collections services are performed on behalf of NMSU Main Campus students and Community Colleges.

Classification Summary
Responsible for overseeing business operations support in individual or multiple program area(s). Responsibilities may include, but are not limited to, the development and execution of management processes, training and education on standard requirements and methods, creating models to improve business decisions, personnel functions, labor and/or cost reporting, document editing, process quality control, pricing, tracking and management of documentation and/or automated processes.

Classification Standard Duties
As appropriate may develop or assist in the development and maintenance of business reporting and management tools/processes. May supervise regular or temporary staff. Responsible for supervising business process transactions to ensure timely and accurate processing. May oversee and/or assist, as appropriate, in areas such as business finance, planning, scheduling, contractual compliance, cost management, and proposal support.

Knowledge
Knowledge of general business principles and/or procedures. Knowledge of marketing strategies, processes, and available resources.

Skills
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Skill in the use of computers, preferably in a PC, Windows-based operating environment. Employee development and performance management skills.

Abilities
Ability to develop and maintain recordkeeping systems and procedures. Ability to communicate effectively, both orally and in writing.

Required Education
High School diploma or GED certificate.

Required Experience
Four (4) years of experience related to the standard duties as outlined.

Equivalency Completion of a post-secondary degree or certificate may substitute for years of experience. Preferred Qualifications Required Certification/License Special Requirements Other Departmental Requirements Standard Work Schedule Standard (M-F, 8-5) If not a Standard Work Schedule, please describe Physical Work Location State NM-New Mexico Physical Work Location County, if in New Mexico DA-Dona Ana Work Site Contingent Upon Funding Not Applicable Bargaining Unit Eligible Posting Announcement Statement This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME). Tenure Track No Posting Date 10/24/2019 Closing Date 11/22/2019 Anticipated Job Begin Date (optional) Anticipated Job End Date, if applicable (optional) Open Until Filled No Special Instructions to Applicants
The electronic application is the official document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

Quicklink for Posting http://jobs.nmsu.edu/postings/37075
Working Conditions and Physical Effort
Environment Work is normally performed in a typical interior/office work environment.
Physical Effort No or very limited physical effort required.
Lifting Requirements Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk No or very limited exposure to physical risk.