Facilities Recreation Leader

Desert Recreation District - La Quinta, CA (30+ days ago)3.3


DEFINITION: Under direct supervision of the Community Services Coordinator, performs a variety of
clerical duties including cashiering, data entry, record keeping and report generation, provides rule
enforcement and ensures cleanliness at the District owned and operated community centers, parks or
recreational areas and performs related work as required. Each interaction with customers must be
handled in a way that positively spreads the District?s reputation. Working safely by using good judgment
and following all District and Cal-OSHA regulations is required.
DISTINGUISHING CHARACTERISTICS: This position is responsible for maintaining the operations of a
District facility during open hours, performing general housekeeping, conducting parking lot patrol, picking
up trash, enforcing rules and ensuring the safe operation of equipment. Administers basic first aid if
necessary and keeps proper records. Work hours must be flexible, working evenings, weekends and
holidays.
ESSENTIAL DUTIES & RESPONSIBLITIES include the following. Other duties may be assigned.
SAFETY

Ensures that guests are aware of and comply with all facility policies, rules and regulations.
Follows maintenance schedule and performs cleaning and maintenance functions to ensure proper working condition of facility equipment. Reports any deficiency in function and appearance.
Maintains clear and effective communication with facility supervisory staff to keep them promptly informed on all matters.
Maintains a safe and clean environment by performing general housekeeping duties (including cleaning the restrooms) and litter removal.
COURTESY

Presents a service oriented, positive, and enthusiastic image of the District. Initiates conversations with guests to provide excellence in service.
Provides quality service for all guests and effectively deals with conflicts or concerns.
Responsible for successfully and accurately handling phone inquiries.
Cooperates and coordinates with other staff members in the provision of District services and activities.
IMAGE

Conducts facility tours.
Effectively deals with public comment and concern.
Maintains complete knowledge of District programs and conveys correct information in a courteous manner.
May assist with the completion and tabulation of guest satisfaction and program participation surveys.
EFFICIENCY

Completes and maintains accurate records and reports including but not limited to phone messages, radio logs, maintenance schedule, and cleaning schedule.
Completes set-up and tear down for facility rentals.
Enters registrations and reservations into the computer.
Collects reservation fees and sign-up requests.
Updates and accurately enters data into a computer.
Assists with the sales, accurate stocking and tracking inventory for concessions.

MINIMUM QUALIFICATIONS1:Considerable knowledge of:
Strong public relations and customer service skills
General office practices; records management and file maintenance procedures
Modern office equipment procedures and practices
Cashiering
Basic recreational activities
Desirable: Principles of park and facility janitorial requirements, District recreation programs content
and schedules and principles of recreation practices.

Ability to:
Operate a computer keyboard, cash register, calculator and standard office equipment.
Operate a personal computer to utilize basic word processing, time tracking and basic spreadsheet applications.
Establish and maintain working relationships and communication with customers, fellow colleagues, supervisors, various groups, organizations and the public.
Prepare documents, correspondence and reports accurately and compile information in a timely manner.
Accept and implement directives.
Organize and complete work in accordance with deadlines.
Correctly enter, record and verify transactions.
Create, generate and maintain operating records and reports.
Demonstrate enthusiasm and motivation for programs and facilities.
Read, understand, follow and carry out written instructions; understand, follow and carry out verbal instructions.
Language Skills - ability to respond to common inquiries or complaints from guests. Ability to
communicate effectively both orally and in writing.

Mathematical Skills - ability to calculate figures and amounts such as discounts, interest and
commissions.

Reasoning Ability - ability to define problems, collect data, establish facts, and draw valid conclusions. MINIMUM QUALIFICATIONS1:

Considerable knowledge of:
Strong public relations and customer service skills
General office practices; records management and file maintenance procedures
Modern office equipment procedures and practices
Cashiering
Basic recreational activities
Desirable: Principles of park and facility janitorial requirements, District recreation programs content
and schedules and principles of recreation practices.

Ability to:
Operate a computer keyboard, cash register, calculator and standard office equipment.
Operate a personal computer to utilize basic word processing, time tracking and basic spreadsheet applications.
Establish and maintain working relationships and communication with customers, fellow colleagues, supervisors, various groups, organizations and the public.
Prepare documents, correspondence and reports accurately and compile information in a timely manner.
Accept and implement directives.
Organize and complete work in accordance with deadlines.
Correctly enter, record and verify transactions.
Create, generate and maintain operating records and reports.
Demonstrate enthusiasm and motivation for programs and facilities.
Read, understand, follow and carry out written instructions; understand, follow and carry out verbal instructions.
Language Skills - ability to respond to common inquiries or complaints from guests. Ability to
communicate effectively both orally and in writing.

Mathematical Skills - ability to calculate figures and amounts such as discounts, interest and
commissions.

Reasoning Ability - ability to define problems, collect data, establish facts, and draw valid conclusions.

DESIREABLE QUALIFICATIONS:
– Ability to train others
– Ability to design and facilitate recreational programs and activities

EDUCATION / EXPERIENCE / TRAINING: Any combination of education, experience and training that
would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the

knowledge, skills and abilities would be:
Education: Education attainment equivalent to a high school diploma.
1 The minimum qualifications stated in this document are a guide for determining the education, training, experience, special skills,
certification and/or license which may be required for employment in this position.

Experience: At least six (6) months to one (1) year of customer service experience.
Desired Experience: Recreational experience from any combination of work experience or personal
experience.

Certifications/Licenses:
Possession and maintenance of a valid California driver’s license with an acceptable driving record is a condition of initial and continued employment in this position.
Possession and maintenance of a valid certification in first aid, cardiopulmonary resuscitation (CPR) and Automatic External Defibrillator (AED) for adult, child and infant is a condition of initial and continued employment in this position. Must be obtained within 30 days of hire.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job.
– Work is generally performed at a District community center/site using indoor and outdoor amenities.
– The employee is occasionally required to withstand outside elements including but not limited to
extreme heat, rain and wind. Employees required to monitor the skate park are regularly required to
withstand outside elements including extreme heat, rain, wind, etc.
– The employee is regularly required to stand or walk for prolonged periods of time.
– The employee is occasionally required to bend, stoop, kneel, sit, balance, twist, run or jump.
– The employee must occasionally carry/push/pull/lift and/or move equipment or supplies up to 50
pounds.
– The employee is required to hear as well as speak clearly and distinctly to provide assistance and
information related to District information, programs and activities.
– Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust focus. The employee must be able to see to
monitor participant’s conduct during activities.
– The employee is regularly required to perform work on a computer.
– The employee must regularly manipulate hands and fingers to operate computer and other
equipment. The employee is occasionally required to perform work on a copy machine, fax machine,
scanner and other business machines, including calculators.

WORK ENVIRONMENT3: The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is a moderate noise level due to the nature of a recreation community center. Appropriate personal protective equipment is available if necessary.