Operations Manager

Residence Inn Philadelphia Langhorne - Langhorne, PA

You’re “on the marble” and on the move. You understand that interacting with hotel guests and associates is as important as managing the budget. A practiced eye ensures perfectly appointed rooms. Active listening, attune to guest and associate need, transforms potential issues into opportunities for teaching and elevating guest experience. Associates, drawn to your enthusiasm, operational knowledge, and gift for relating what you know, realize their potential to drive results and business goal achievement. Everyone wins. If you’re ready to contribute to a winning hotel team and heighten your career, an Operations Manager position with Interstate may be a great opportunity for you.

As Operations Manager, you will

  • **Employ your sound experience and talent for relationship development to manage the daily Rooms operations** for elevated guest experience, optimized workflow and maximum flow through. Enable smooth operations for Housekeeping, Laundry, House-Persons, Front Office, Maintenance, Food & Beverage, and Transportation Departments. Facilitate clear communications between management, your teams and fellow hotel departments, enabling focused guest care.
  • **Skillfully manage the** Housekeeping, Laundry, House-Persons, Front Office, Maintenance, Food & Beverage, and Transportation **Staff** by creating an environment where motivated people want to join, learn, do their best, and advance. Lead diverse, skilled teams by modeling the way, by empowering, and coaching throughout the employment lifecycle.
  • **Participate meaningfully in budget development and oversight**. Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • **Do your part to ensure guest comfort, associate safety, and protect the hotel asset**. Keep a pulse on guest and associate interactions, stepping in with swift diplomacy to resolve concerns and transfer conflict into problem solving. Spot-check rooms to ensure full functionality and guest comfort.

A four-year degree or equivalent education or experience is required, with four to five years’ progressive experience in related positions. Advanced knowledge of the Rooms discipline and hospitality industry is expected. Excellent verbal and written English communication skills are required, with a second language helpful. Regular use of a computer, business equipment and applicable industry software is expected. Occasional travel may be required.