Card Services Representative

Southwest Airlines Federal Credit Union - Dallas, TX

Southwest Airlines Federal Credit Union has an immediate opening for a Card Services Representative at our Dallas office located near North Love Field. Southwest Airlines Federal Credit Union provides a complete array of financial services for all employees and families of Southwest Airlines and over 200 more companies across the United States. Since our inception we have continued to maintain a rapid pace of growth throughout our four branches in TX and AZ! We now serve over 50,000 members nationwide and we’re still growing! Our members enjoy the most elite financial services and the best member service around! Join SWACU now to begin your New Adventure!

Essential Functions, Duties and Responsibilities:
As a Card Services Representative you would answer incoming calls from members to process new Credit and Debit card requests, download and complete Credit card and Debit card reports, lost/stolen reports, fraud account review, adjustments, review miscellaneous reports as well as working the Credit card/ATM Status log, and any other various duties as assigned.

All qualified candidates will need to pass a CREDIT and BACKGROUND CHECK.
Provide prompt and courteous service to members while processing transactions and answering questions
Complete transactions and related documentation for deposits, withdrawals, loan payments and transfer of funds
Actively market and cross-sell current and new products and services of the credit union while educating members on their benefits and features
Must thoroughly understand and weigh member requests and choose the proper course of action
Communicate information clearly and effectively while maintaining a friendly and welcoming disposition toward members and co-workers

Minimum Requirements:
Be enthusiastic about what you do
Have a great attitude
Understand the benefits of a Credit Union
Comprehensive knowledge of personal computer, Excel and Word
Ability to conduct clear communication while maintaining professional, courteous and friendly service to our members and don't forget your co-workers
Interpersonal skills to effectively suggest new products and services to our members
Ability to multi-task in a faced paced environment
High School diploma or equivalent
One to twelve months of similar experience is preferred

SWACU is proud to offer our people a career-oriented, professional growth environment that combines providing our members with first-in-class service ~ while having lots of fun at the same time!

Our employees also enjoy awesome benefits that include Casual Friday Every Day, FREE Health, Dental, Life, Prescription, Vision, Short-Term Disability and Long-Term Disability Insurance - Plus Health and Dependent Flexible Spending Accounts, Matching 401(k), Pension Plan, Free Checking Accounts, Generous Personal Time Off (PTO’s) and Extra Paid Holidays! What’s not to love?

For consideration of this great opportunity, please forward your resume and salary expectations today! Let your Adventure Begin!