(Must be able to travel and train to Lisle, IL and/or Woodridge, IL. After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed.)
JOB DESCRIPTION:
· Need solid diesel experience as well as customer service.
· Customer Service is numero uno in importance
· Working with dealers on the phone thru the International case management system.
· Dealer submits a case file and agents help them thru the repair.
· This consultant is an expert that helps them fix the issue with the dealer on a daily basis.
· Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms.
· Diesel experience is a MUST.
· Extensive experience as an end user and customer support is needed for this role .
· Up to 10% travel might be required and will be reimbursed by International.
· This position will support our dealer network by assisting dealers in vehicle repairs via case files.
· We handle all aspects of the vehicle minus the motor. 25,000 casefiles were supported in 2023 and 14,000 phone calls were handled by our team.
· We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.
This position supports International Dealer Technicians and Body Builders.
Responsibilities include but are not limited to;
· Tech Services support members support international dealers and body builders provide repair and diagnostic support
· Provide publications feedback to our publication’s teams
· Escalate trending failure modes to Service Engineering
· Support new product launches
· Future travel to dealer locations is a possibility.
Basic Requirements
Bachelor’s degree
At least 2 years of field service engineering, automotive service or truck service experience
OR
Master’s degree
OR
At least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements
· Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis
· (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does
· not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills:
· MS Office
· Excellent written and verbal communication skills
· Class 8 Truck experience
· Critical thinking and problem solving
Job Type: Contract
Pay: Up to $35.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Automotive service or Truck service: 2 years (Required)
- Diesel engine repair: 2 years (Required)
Work Location: Remote