Full Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
Our Customer Account Management team focuses on the customer and strives for operational excellence in servicing home mortgage loans and home equity products for our customers.
The Wells Fargo Payoff and Reinstatement Team is responsible for providing superior service to our customers, investors and agencies through the completion of foreclosure reinstatement and payoff quotes for mortgage and equity loans.
This position is responsible for reviewing, researching, processing moderate to complex home mortgage and home equity payoffs and reinstatement requests, phone inquiries from customers, title companies, attorneys, vendors, and internal personnel pertaining to loans and various areas of within loan servicing.
Functions include: monitor shared mailboxes and GEM queues, manually provide Payoff, Foreclosure Payoff and Foreclosure reinstatement quotes for both Home Equity and Home Mortgage portfolios, works closely with Foreclosure Specialized Quote team, Foreclosure Call Center Team, Foreclosure and Bankruptcy attorneys, Litigation Team and Reinstatement and Payoff /Quotes Teams.
Other Responsibilities include process payoffs, demands and payment requests; payment and invoice research; preparing loan reconciliations; researching discrepancies in quotes and billing as it pertains to attorney fees and costs; Input data and process information into the system of record; may perform funds wiring and disbursement process, and processing of payoff and reinstatement funds. Responsible for complex payoff processing, and cash managed loans. May provide work direction and training to other loan servicing team members as needed.
1+ year of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience
Intermediate Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Other Desired Qualifications
Proven ability to identify trends/issues and communicate relevant information to appropriate team members
Proven experience as subject matter expert within a team or department
Experience training new and existing team members
Proven ability to meet strict daily and monthly deadlines
Strong team player and ability to work independently
Strong data entry skills including high accuracy, speed and 10 Key skills including strong mathematical, account balancing and research skills
Prior Mortgage servicing and/or military experience
Knowledge and experience with Foreclosure loans
Knowledge of Wells Fargo Home Mortgage / Home Equity guidelines
Experience with Fidelity/CPI/LPS/LIS/MSP, PAC 2000,GEM, ICMP, ECAR, SHAW, Claude and HOGAN
Strong organizational, multi-tasking, and prioritizing skills
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
MT-Billings: 2324 Overland Avenue - Billings, MT