Business Analyst, Harvard Innovation Labs

Harvard University - Boston, MA

Job Code

I0857P IT Business Analysis Prfss III

Job-Specific Responsibilities

The Harvard Innovation Labs (HIL) is a unique collaboration and education space designed to foster entrepreneurship and innovation across the Harvard University community. The Harvard Innovation Labs consists of three programs: the i-Lab; Launch Lab X; the Pagliuca Harvard Life Lab.

The I-lab which is a “one Harvard” education collaborative open to any Harvard student from any Harvard school with a startup idea at any stage. Every semester, students from all schools can apply to participate in the venture incubation program (VIP), a 12 week integrated program that combines mentoring, workshops and community to help their start up team move their ideas further faster. Post-graduation teams can apply to move into the launch lab to continue working on their startups.

The Launch Lab is a “ONE Harvard” inspired curated co-working space adjacent to the i-lab and Life Lab, designed and resourced to support high potential Harvard Alumni startup ventures who want to continue in the VIP program. This 8,500 square foot co-working space has 140 work stations housing approximately 30 Harvard alumni venture teams which is affordable and flexible offering 8 conference spaces, 6 phone rooms, 2 kitchens and lounge space. The Launch Lab teams can also gain access to the i-lab’s programming, network of faculty, mentors, advisors and investors.

The Pagliuca Harvard Life Lab is a shared laboratory space for high-potential life sciences and biotech startups founded by Harvard faculty, alumni, students, and postdoctoral scholars. The 15,000-square-foot facility has 36 lab work benches and 50 co-working spaces, conference rooms and kitchen adjacent to the i-lab and Launch lab is a fully-equipped and permitted laboratory and office space for early-stage companies.

The tech team is responsible for helping guide effective and efficient use of technology across the i-lab. As a Business Analyst you will identify opportunities to streamline processes, guide selection and integration of third party and campus systems and translate business needs into technology solutions. Upcoming projects include CRM feature development, online portal technologies, and enhanced metrics and reporting infrastructure.

Key responsibilities:
Conduct interviews and facilitate workshops and focus groups to gather and analyze the need for new or enhanced functionality.

Working with user departments, understand and diagram workflow.

Create user stories, use cases, and business requirement documents to support application development, revisiting and refining previous gathered requirements as needed.

Capture and document change requests, out-of-scope requests, and bugs.

Develop plans and scenarios to test functionality, accessibility, and usability.

Analyze and research data requests.

Assist the service desk in the documentation of user procedures and knowledge articles.

Lead development teams during project meetings.

Maintain stakeholder relationships and ensure clear communications.

Typical Core Duties

Work at a high level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment
Collaborate with stakeholders to translate business needs into systems requirements and scoping
Contribute to the definition of systems requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives
Perform user needs analysis, product evaluation, selection, customization, testing, implementation, and support
Participate in the development of plans and policies for a unit/school
Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications

Minimum of two years' post-secondary education and/or relevant work experience

Additional Qualifications

Demonstrated business development skills and ability to work well with others and build relationships across teams
Must possess superior communications with high creativity, energy, integrity, thoughtful judgment and decision making
Excellent organization skills
Experience utilizing various modes of user interaction to gather requirements – one-on-one interviews, small group sessions, large workshops.
Ability to diagram business processes using tools such as MS Visio
Ability to work independently in a fast-based, multi-project environment.
Familiarity with custom development processes and vended product implementation.
Excellent relationship-building skills
Alignment with the values of HUIT: User-focused, Collaborative, Innovative, Open.
Experience working with Agile software development methodologies
Experience with the specialized needs presented in an academic environment.
Familiar with Agile Methodologies (SCRUM/Kanban), Certification a plus
Competency with MS Office Suite of tools (O365)
General understanding of cloud based SAAS models
Experience working in a university setting preferred
The position requires solid project and people management competencies, a high level of organization and deadline orientation as well as problem-solving skills.
Solid PowerPoint and Excel skills required; comfortable with new technologies
Familiarity with reporting & dashboarding technologies such as Tableau is a plus.

Key Behaviors:
Minimum two years' additional post-secondary education and/or relevant work experience
Knowledge of information technology applications, processes, software and equipment
Demonstrated team performance skills, service mindset approach, and the ability to act

Certificates and Licenses

Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

Work is performed in an office setting

Additional Information

Many HBS employees are eligible for Flexible Work Arrangements, which may be explored during the interview process.

Cover Letter is Required.

Culture of Inclusion: The work and well-being of HBS are strengthened profoundly by the diversity of our network and our differences in background, culture, experience, national origin, religion, sexual orientation, and much more.

Explore HBS Work Culture at and learn about other Employment Opportunities.
Follow us on Twitter @HBSJobs

Harvard Business School will not offer visa sponsorship for this opportunity.

Job Function

Information Technology




USA - MA - Boston


Harvard Innovation Labs

Time Status



00 - Non Union, Exempt or Temporary

Salary Grade


Pre-Employment Screening

Education, Identity

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.