For nearly twenty years, families and businesses across the Southeast have trusted in Priority One Security to keep them protected and connected. Offering personalized service that routinely goes above and beyond, Priority One Security leverages today’s technology and utilizes the highest quality products from trusted brands. Our certified technicians, customer support staff and management team work together to ensure the safety and satisfaction of our customers.
Priority One Security is currently looking for Residential Service Technicians to service our customers in Greenville, SC and surrounding areas. The Residential Service Technician is responsible for providing excellent customer service and satisfaction by servicing, programming, configuring, maintaining, dismantling and trouble-shooting security systems for residential and/or small businesses.
PRIMARY DUTIES AND RESPONSIBILITIES:
Service, program, configure, maintain, dismantle and trouble-shoot existing security systems.
Complete required processes of wired and wireless technology and connection procedures.
Test and validates system to establish proper service.
Assist and educate customer with security and technology improvements.
Effectively communicate with customers and provide solutions to ensure retention and sustainability of the customer base.
Generate additional revenue via equipment upsells and adding recurring services.
Ensure accurate documentation to customers and office personnel to include estimates, account changes, data changes and monitoring service agreements.
Ability to collect and bill customers at time of service.
Maintain a professional appearance and demeanor.
Work with a sense of urgency with emphasis on accuracy and timeliness.
Maintain inventory and manage restock and fixed stock levels and keep the company truck neat and clean.
Maintain updated application knowledge of all Priority One Security product offerings and systems and have the ability to communicate and sell these systems to customers.
EXPERIENCE, SKILLS & EDUCATION
Certificate from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience in servicing, installing, troubleshooting and maintaining residential/commercial security systems.
Knowledge of multiple brands of equipment
Excellent customer service skills.
Must be organized, self-motivated and able to work with little supervision.
Must have valid driver’s license issued by the State in which they reside; clean driving record (reliable vehicle required)
Must pass a drug screen and background check to receive Burglar Alarm License.
Competitive benefits including health insurance, dental, vision, disability and life. Paid Time Off.
Job Type: Full-time