Senior Engagement Manager - NYCYou’ve heard it before: digital has changed everything. We’re all more connected, more informed, more interactive. We have more opportunity, but also more risk. Brands that want to succeed in this new world need a different kind of partner – one that tears down the traditional model of creative, tech, and business services-in-silo. That’s what Commercial Excellence & Experience is here to do. We don’t just apply digital technology. We use it to uncover solutions for the most complex enterprise challenges to transform the customer journey. Commercial Excellence & Experience delivers a unique combination of our firm’s consulting capabilities, industry expertise and trusted methodologies, paired with cutting-edge creative prowess. Together, we offer the best parts of a creative agency and a strategic IT consultancy. From advanced preconfigured solutions and methodologies, to brand building and campaign management, Commercial Excellence & Experience offers end-to-end solutions that ultimately bring power to the way our clients engage with their customers—wherever they are on their journey. We view every project through three lenses: strategy, technology, and creative. With any project we take on, we know that the value of our client’s brand is in our hands. They demand solutions that mitigate risk, provide business value, and improve brand engagement. Commercial Excellence & Experience helps clients balance the allure of emerging technologies with the realities of their business, the essence of their brand, and the needs of their customers. This helps us to deliver beautiful, functional solutions that meet—and exceed—our clients’ needs. Work you’ll doAn Senior Engagement Manager (SEM) will be responsible for developing, maintaining and growing client relationships and leading project teams from project planning through execution, while specifically managing the day to day design and implementation of mobile/digital solutions. The SEM will effectively identify and solve project-related problems that are technical, business and resource specific. Facilitates brainstorming sessions, project kick-offs, sprint planning, and retrospectives/post-mortem. Works with cross-functional teams to identify and enact continuous improvements to the project-delivery process. Senior Engagement Managers are expected to contribute to the organization’s growth and development in a variety of ways, including:Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement riskClient Management: Manage expectations and day to day interactions with executive clients and sponsorsBusiness Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategiesPeople Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
The teamCommercial Excellence & Experience
Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilitiesDigital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and videoFlexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business modelsDigital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruptionDigitalMix | an integrated set of platforms to enable business re-platforming
Required QualificationsFive plus years relevant consulting or industry experience in mobile, user experience, digital or ecommerceMinimum 2 years of experience managing technology engagementsExperience leading a team of direct reportsWillingness to travel up to 30%At least 1 year of experience in developing or managing iPhone, Android or enterprise-class applicationsUnderstanding of how handset handsets are architected and interact with networksSubject matter expert in mobile technologies and software project methodologiesScrum certification or experienceProject Management Professional (PMP) certification or other project/program management trainingExperience leading pursuit or sales teamExperience leading a team of direct reportsStrong oral and written communication skills, including presentation skillsStrong problem solving and troubleshooting skillsAbility to work both independently and as part of teamWillingness to mentor junior staffStrong analytical and technical skills
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