Front Desk Associate

Connected Cannabis Co - Long Beach, CA

30+ days ago

Reports to:
General Store Manager


FLSA Status:

Position Summary

Provide outstanding customer service to all while supporting the day to day operations of a retail dispensary.

Essential Duties and Responsibilities

Greet all patients with a positive and warm welcome.

Operate front desk computer, check in patients, update patient files.

Process paperwork for new patients, data entry

Provide all new patients with a brief explanation of services..

Strong computer skills with office programs.

Word, Excel, PowerPoint, Email.

Supervisory Responsibilities

Not Applicable

Authorities for Position

Not Applicable


High school or equivalent

Must be 21+

No prior experience required; however, prior experience in the cannabis industry is a plus.

Work a schedule reflective of availability established at the time of hire, with the ability to increase hours based on business needs which may include weekends and/or holidays.

Certificates, Licenses, Registrations:


Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communication - Clearly conveys ideas and concepts. Demonstrates active listening skills.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Ethics - Treats people with respect; works with integrity and principles; upholds organizational values.

Physical Requirements/Work Environment:
Must be able to lift up to a maximum of 50 lbs. occasionally without assistance.

Frequent talking, including phone use, hearing, use of hands; sitting for extended periods of time, occasional standing/walking, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching.

The noise level in the work environment is moderately loud.