Help Desk IT Support Technician

Intermedia Group, Inc. - Exton, PA


Intermedia Group Inc, a growing Full Service Technology Service and Support Firm in Exton, PA is seeking a full-time IT Support Technician to start immediately! This role will work in our Exton PA office and work directly with our rapidly expanding client base providing both onsite and remote technical support. The ideal candidate must be comfortable working in a fast paced environment with multiple deadlines! Ability to multi-task and prioritize support for multiple customers is a must.

Our service areas include:

  • Help desk / Remote trouble shooting and support
  • Systems Setup & Administration
  • Networking & Network Administration
  • Software/Hardware troubleshooting
  • Internet Application Development

Candidates must possess the following skills and competencies to be considered for the position:

  • Minimum 2 years small/mid size business IT support (preferably in a 3rd party or consulting firm setting)
  • Bachelor's Degree
  • Ability to support/work in a multi user/multi client environment on different platforms
  • Firewall and network engineering/ system administration in a multi-tenant environment.
  • Windows Server and PC Maintenance and Troubleshooting.
  • Network design, support and configuration experience is a must
  • New equipment setup and installation.
  • Server Administration
  • Windows Server 2003/2008/2012, Windows 8/7/Vista/XP, SQL Server, FTP, IIS, SSL, Exchange.
  • Virtualization & Backup Software including but not limited to VMWare & Veeam
  • Experience with web development and code is a plus
  • Must have a strong commitment to providing quality customer service
  • Must be punctual, detail oriented and professional at all times.
  • Must be a self-motivator with a desire to succeed.
  • Written communication skills are a must as all staff is responsible for thorough documentation of services performed and client interactions
  • Must be able to work at least 40 hours a week
  • Must be able to participate in team on-call rotation
  • Must pass criminal background check and a laboratory drug screen and provide a minimum of two professional references

Intermedia Group offers an attractive salary and compensation package

Job Type: Full-time

Salary: $20.00 to $30.00 /hour


  • IT Support: 3 years (Required)


  • Bachelor's (Required)