A Great Place to Work
Last year, we transformed the P2P payments industry with Zelle. 247-million transactions and $75-billion later, consumers love us as much as our amazing team of talented people. Come join the most INNOVATIVE FinTech company in Arizona.
This position supports the overall Technology Operations production application monitoring staff that perform tasks such as, overseeing file processing, ensuring processing jobs are completed as scheduled, and responding to real-time transaction processing issues in a 24x7 environment. Working with the NOC and IT engineering, provides second level troubleshooting and resolution of system, application and network issues.
Perform monitoring of UNIX/Linux and Windows operating systems on physical servers and virtual environments
Perform maintenance, monitoring, and support of Early Warning LAN/WAN environment, Web Hosting Services, and Telco/Network devices
Interact with multiple internal and external customers and vendors for escalated issue resolution to provide highest level of quality customer service
Work closely with IT engineering in expedited resolution of hardware or operating system related problems (failed disks, network cards, CPU, memory, etc.)
Assist in resolution of Microsoft Office Apps including MS Exchange
Write and update batch scripts that improve staff efficiencies
Thoroughly document all support events in a workflow ticketing system in a timely manner ensuring that subsequent review of any incident is effective for knowledge base utilization
Monitor application processing to ensure successful timely completion
Submit, correct, and/or reprocesses standard jobs under documented guidelines
Maintain and update documentation used to perform daily duties
Participate in annual Disaster Recovery functional drills, full scale tests and failovers
Provide excellent customer service with a professional demeanor
Support the company’s commitment to protect the integrity and confidentiality of systems and data.
Education and experience typically obtained through completion of a Bachelor’s Degree in Information Systems or related field
Proven experience supporting corporate enterprise environments including experience with Unix/Linux and Windows
Proven experience creating and updating batch scripts
Ability to research, trouble shoot, and quickly resolve highly technical system and application issues
Operational experience with a multi-domain Active Directory environment
Knowledge or Network/Telco applications and devices
Knowledge of VMWare and system virtualization
Knowledge of Data Encryption methods and practices, Microsoft tools and anti-virus software
Effective written and verbal communication skills
Strong attention to detail, accuracy, and policy compliance
Must be able to communicate clearly and professionally with all levels of employees and customers
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Knowledge of IBM MQ software, IBM Mainframes, Enterprise disk arrays
Additional related education and IT certifications
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
Early Warning is an equal opportunity employer that takes affirmative action to employ, and advance in employment, qualified minorities, women, individuals with disabilities and covered veterans.