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The Milgard School of Business (MSB) is seeking a Manager of Operations & Programs with a passion for learning, a love for starting and leading various programs and projects with the director, faculty, students, staff and professionals, and the collaborative nature to support a variety of stakeholders.
The Manager of Operations & Programs provides program development, project, operations, marketing and communications management, and procedure and process design services (e.g. leading/organizing community engagement data analytics projects, applied project showcases, analytics foundation bootcamps, digital badging program, student clubs, speaker series, hackathons, digital content design) for the Center for Business Analytics (CBA) (https://www.tacoma.uw.edu/cba) in the Milgard School of Business at the University of Washington Tacoma.
Managing resources (e.g. student workers), and reporting directly to the Director of the CBA, the person in this position will regularly communicate with the Director and the Administrator of the MSB. The Manager of Operations & Programs will design and execute projects that will interface with internal and external organizations for the purpose of creating networking, outreach, and development opportunities. As such, this position will retain substantial responsibility to ensure the success of the center’s programs. The position regularly exercises independent judgment and discretion in work related to office operations, internal and external communications, community outreach, budgets and expenditures, and meeting and conference logistics.
PROGRAM DEVELOPMENT & PROJECT MANAGEMENT
- With the guidance of the Director, design and manage outreach & student activities and events.
- Work with director to solicit applied project proposals from businesses, co-manage projects that include businesses, students and faculty, and manage engagements with these community partners.
- Proactively seek and pursue potential revenue generating research, consulting and professional education opportunities for the center.
- Events and Conference Projects: Research and secure facilities for events and conferences; create and execute project timelines; create necessary communications; secure necessary resources; interface with School leadership and staff, as required. Lead face-to-face and online events.
- Work with director to establish and organize an advisory board for CBA that includes leaders from organizations.
- Participate, as assigned, in local, regional and national meetings to gather and share information about center programs.
- As directed by the Director, collect and disseminate information and metrics from other schools of business across the country focused on analytics.
- Create databases and spreadsheets to track work and data, and provide periodic budget reports and progress reports around current projects.
- As directed by the Director, produce written project reports and other materials, highlighting information central to the activities, goals and objectives of the Center for Business Analytics.
MANAGE DAILY OPERATIONS & ADMINISTRATION
- Represent the CBA's day-to-day operations as determined by Center director and Milgard leadership.
- Interface with students, faculty, staff & community concerning Center resources, activities and collaboration possibilities.
- Develop policies, processes, systems and timelines as required to manage various cyclic business processes, requirements and services to ensure compliance with relevant State, and University regulations and policies; recommending adjustments/revisions as appropriate; communicate policies to internal and external constituents as needed.
- Develop and oversee timelines and systems to facilitate completion of work in support of the Center and Milgard School leadership goals and objectives.
- Serve as the primary resource of program resources and budgets to help discern highest and best use of resources to support Center goals, as determined by Center director and Milgard leadership.
- Assist the center director in preparation of grant applications, proposals and pricing.
- Work with Milgard and UW-Tacoma development offices on matters related to major gifts from companies.
- Manage Analytics Foundation Bootcamp, and support students as needed.
- Manage part-time resources such as student workers as needed.
- Coordinate online learning related events and training workshops, including event planning, scheduling, promotion, delivery, tweeting/blogging, etc.
MANAGE CENTER COMMUNICATIONS & OUTREACH
- Represent the Milgard School of Business as a focus for data analytics and smart technologies both internally and externally.
- Design, implement and monitor marketing plan and content (e.g. website, digital, social media and in print) with other CBA resources (e.g. Director, CBA’s Technologist & Digital Producer, Program Coordinator, student workers).
- Work closely with UW Tacoma and UW Information Technology, eLearning, library, Milgard Communication Manager and other departments to promote data analytics.
- Oversee and manage high-level Center communications to and from internal and external stakeholders.
- Independently review and respond to inquiries concerning Center programs.
- Attend key events to interact with internal and external constituents.
- Organize & lead face-to-face and virtual (video teleconferencing) meetings as determined by the Center director with help of CBA Program Coordinator.
- Maintain current knowledge of data analytics and smart digital technology trends, innovations, solutions and best practices.
- Conduct pilot experiments with director, faculty, staff and students.
- Present the latest findings related to data analytics and smart technology practices.
- Bachelor's degree in Business Management, Information Systems, Communications or Related Field and three years administrative/project experience.
- Excellent written and verbal communication skills, strong project management, needs assessment, time management, organization, networking, and interpersonal skills; ability to multi-task; detail oriented and adaptable to change.
- Demonstrated ability to work independently and work a flexible schedule with some evening and/or weekend work.
- Ability to work collaboratively in a dynamic, evolving environment.
- Experience using computer programs such as MS Office Word, Access, Excel and PowerPoint.
- Must be comfortable with data and have an intermediate level proficiency with computer technology.
- Must have excellent problem solving abilities, with the ability to present technical and logical analyses of issues.
- An ability to prioritize multiple projects and delegate when necessary.
- Must be precise, thorough and detail-oriented.
- Ability and willingness to learn new technology solutions (especially business analytics solutions).
- Ability to facilitate collaboration, support, and buy-in from a variety of stakeholders.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
- Master’s Degree desired but not required
- Event planning & professional education program development experience
- Creative mind with an ability to conceive interesting ideas for community engagement & next generation student development (future-of-work)
- Familiar with design thinking and innovation
- Knowledge and experience with various business intelligence tools (e.g. Excel, Tableau, Power BI)
- Experience with content marketing tactics and leading content marketing campaigns
- Ability to stay abreast of the changing educational technology landscape
- Teaching experience is a plus
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.