Financial Aid Specialist

Santa Fe College - Gainesville, FL4.5

30+ days agoFull-time

The Indeed application is not sufficient to apply for this position. Only official applications submitted through the SF application process will be considered. Full posting and official application at:

*Closes 8/24/2018
Starting Salary of $27,565*
Compensation package is comprised of many college paid benefits including health and life insurance, retirement, leave time, and tuition waivers for Santa Fe College and the University of Florida.

Description (partial):
The Financial Aid Specialist is responsible for processing of student files and is subject to internal and external audit scrutiny. The Specialist provides a high level of Service Excellence for providing information in person, by phone and by email. This position specializes in either the verification or packaging of student files by reconciling discrepancies, verifying eligibility for awards, sending notices to students and updating awards...

Responsibilities and Duties (partial):

  • Provide advice and counsel about available financial aid opportunities, eligibility requirements, the application process and College resources to students and parents in person, over the telephone, and through email.
  • Carefully adhere to all institutional, state and federal guidelines and regulations, including FERPA and participate in professional development on a continual basis to stay compliant.
  • Use discretion, based on established federal guidelines regarding eligibility, to reconcile, complete and award student files.
  • Review student files and transcripts ensuring accuracy and eligibility standards are upheld.
  • Research and resolve problems related to discrepancies of application documents.
  • May review and resolve errors in the disbursement process
  • Communicate tactfully while exercising extreme diplomacy, empathy, and compassion when dealing with; sensitive information, challenging situations, difficult and sometimes disgruntled individuals.
  • Use appropriate strategies to diffuse tense situations and recognize when to make referrals to avoid escalation...

Will need to work a flexible schedule, including extended hours during peak service periods and special events.

Qualifications (partial):
Required: High school diploma or equivalent with four (4) years of related work experience, as well as working in a highly-regulated and fast-paced customer service environment are required.

Preferred: An Associate’s degree in a relevant discipline, prior experience and understanding of financial aid, accounting, tax knowledge and higher education are preferred. Experience and/or prior working knowledge of Information for Financial Aid Professionals (IFAP) is also preferred.

Full description and official application at

Job Type: Full-time

Salary: $27,565.00 to $42,151.00 /year


  • Financial Aid Office: 1 year (Required)
  • Customer Service: 2 years (Required)


  • High school (Required)