Learning Specialist

USAC - Washington, DC3.8

We are currently seeking an experienced, dynamic and collaborative professional to serve as a Learning Specialist within our Schools and Libraries team. Reporting to the Senior Manager of Communications you will:

work with program subject matter experts to develop training content including instructor-led training, eLearning/online training, web copy, newsletter content and webinars.
This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.

Working in a creative and fast-paced environment, the Learning Specialist will demonstrate strong writing and editing skills as well as an ability to write for multiple audiences. Among others, your responsibilities will include the following:

Understand and use training best practices.
Develop eLearning training content to enable external users to understand the policies, procedures and rules of the E-rate program and to apply successfully.
Write for online outreach tools including USAC’s website.
Develop content for presentations, outreach materials, and webinars.
Respond to stakeholder concerns, questions, and summarize/facilitate conversations with internal and external stakeholders.
Recommend training strategies to connect with target constituencies.
Work with other E-rate and enterprise teams to identify need for additional training needs and propose activities that address those areas.
Track and manage the portfolio of E-rate training materials and the learning management system.
Identify opportunities for process improvements and provide proactive recommendations and work with management to develop and implement these recommendations.
Track, plan, document, create and implement business processes to streamline team activities.
Work with various teams to determine needs, establish priorities and coordinate efforts related to E-rate initiatives, and keep team apprised of initiatives and implementation.
Perform training activities such as teleconferences, webcasts, and in-person training sessions, and attend regional conferences to promote program and answer programmatic questions.
Learn E-rate program content and be able to translate it to outreach materials.
Interpret external stakeholder feedback/data to inform improvements to E-rate training.
Other specific duties as assigned.

About You

The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for the success of the Schools and Libraries Division.

You have a Bachelor’s Degree from an accredited university or college.
You have 3 to 4 years of training or communications experience.
You have outstanding communication skills – clear and concise writing, and reading comprehension.
You have ability to describe complex technical information in accessible manner.
You have strong presentation skills with the ability to address large and small audiences with varied program knowledge.
You have proficient expertise in Articulate Storyline, Captivate, or other eLearning development tools.
You have the ability to rely on instructions and established guidelines.
You have the ability to identify and implement continuous process improvement.
You have high level of reliability and flexibility.
You have strong problem-solving and analytical abilities.
You are detail-oriented and organized.
You have the ability to work independently and on teams (including coordinating work among teams).
You have the ability to conduct written and verbal outreach in fluent Spanish appreciated but not required.
You have proficient experience with Microsoft Office suite.
You have experience with basic design tools appreciated but not required.
About USAC
Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Specifically, the USF programs provide funding for the expansion of telecommunications and broadband access to rural communities and health care facilities, schools and libraries across the country, and low income households. Through program administration, auditing, and outreach, USAC works with contributors, service providers, and program beneficiaries to achieve the program goals articulated by the FCC for each of these programs.

The FCC has reformed the USF to support further investment in and access to evolving broadband infrastructure, making the programs a primary vehicle to support this critical national priority. USAC, as the administrator of the USF, plays a critical role in supporting the ambitious vision to ensure that all citizens in the United States have access to high-speed broadband. The organization has approximately 500 employees with an operating budget of more than $200 million. USAC works in close partnership with the FCC and other federal and state partners to support the achievement of the USF program goals.

USAC administers the USF programs—High Cost, Lifeline, Rural Health Care, and Schools and Libraries. USAC strives to provide efficient, responsible stewardship of the programs, a key national asset in making important telecommunications and Internet services available to consumers, health care providers, schools, and libraries throughout the United States. The program divisions are supported by additional USAC personnel in Finance, General Counsel, Information Systems, Internal Audit, the Enterprise Program Management Office and Human Resources. Consistent with FCC rules, USAC does not make policy for or interpret unclear provisions of statutes or the FCC’s rules.

Universal service is paid for by contributions from telecommunications carriers, including wireline and wireless companies, and interconnected Voice over Internet Protocol providers, including cable companies that provide voice service, based on an assessment of their interstate and international end- user revenues. These contributions are most typically passed through to consumers through a universal service fee line item on their telephone bills.

Additional information on USF programs can be found at: http://www.usac.org/about/about/who-we- are/default.aspx

USAC offers a comprehensive benefits package, ongoing professional development opportunities, including vacation and sick leave.

USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.