The Health Services Specialist II is responsible for maintaining health unit records, updatingfiles, receiving and accounting for fees, and assisting the public. This position is governedby state and federal laws and agency policy.
Interviews clients to obtain financial, insurance, and personal data to initiate or updatepatient records. Receives and records fees and balances cash against receipts issued. Answers and screens phone calls, schedules clinic appointments, and receives androutes patients. Evaluates client data within established guidelines to determine client eligibility for healthservices. Enters billing data to client accounts to update financial records. May receives birth and death certificates, verify information, and record information inappropriate register. May maintain security for and issue supplemental food vouchers according to instructions and defined procedures. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of health services eligibility criteria. Knowledge of general office practices. Ability to understand and prepare oral and written material and information. Ability to perform basic mathematical calculations. Ability to maintain filing systems. Ability to answer the telephone, greet clients, and provide assistance and information. Ability to operate standard office equipment.
Minimum Education and/or Experience
The formal education equivalent of a high school diploma; plus four years of experience in general office work, documents or claims examination or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Knowledge of general office practices, procedures and the ability to operate basic office equipment.
Occasional heavy lifting of up to 25 pounds required. Some alternative or non-traditional work hours and special clinic hours are required outside of normal operating hours. May be required to travel to other LHUs in the central region.
Certificates, Licenses, Registrations
Agency Specific Information
This Position will close at 11:59 pm on the closing date listed.
Hiring Official - G. Couch-Winters
This office only accepts completed applications, resumes and relevant transcripts to determine minimum qualifications. Applicants should present other documents to the hiring official upon interview, if applicable.
If you are a Veteran, Disable Veteran or a Surviving Spouse of a Deceased Veteran and remains unmarried at the time you are seeking preference and you are a citizen and resident of this state you shall be entitled to employment preference in a position over other applicants after meeting substantially equal qualifications.
Please submit the DD-214 and other official documentation to the address below.
THE ARKANSAS DEPARTMENT OF HEALTH DOES NOT ACCEPT ELECTRONIC MEDIA OF ANY FORM, (CDs, flash drives, memory sticks, tapes, etc.) WITH STATE EMPLOYMENT APPLICATIONS.
All Applicants must submit complete and accurate information and complete the application form according to instructions. List all prior work experience, including military service, beginning with your most recent employment. Applicants are encouraged to attach an original written resume to supplement their application or a paper addendum for additional work history section of the application. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
When submitting your State Application, you may refer to your resume for the Employment History if your resume includes all the information requested in the Employment History section of the state application (month and year employment began and ended, weekly hours worked, etc.).
Please complete the Work History section of the application, even if you are including a resume. Incomplete applications will NOT be processed.
All ADH applicants must complete a drug screen and background check if applicable. Direct Deposit is required for employment according to Act 1887 of 2005.
Human Resources Office- Recruitment Section
4815 W Markham St., Slot 26
Little Rock, AR 72205-3867
Office Hours: 8:00 a.m. to 4:30 p.m. Monday thru Friday
Fax No. 501-661-2675