Broadband Specialist I

Mediacom Communications Corporation - Dagsboro, DE3.2

30+ days ago
As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You’ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You’ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

BENEFITS:
You'll get formal training, company vehicle, company uniforms, tools, netbook, cell phone, health, dental, vision, generous discounts on services, education reimbursement, 401(k) with company match, pay increases through self-guided study and more!

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SPECIFIC RESPONSIBILITIES:
  • Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
  • Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converters; performs upgrades and downgrades of service.
  • Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
  • Works with connectors, fasteners and wire and uses hand tools.
  • Uses customary CATV hand and power tools in performance of job duties.
  • Completes appropriate paperwork functions as prescribed by system management.
  • Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
  • Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
  • Properly uses, stores and maintains a VOM or DMM to check for “open” or “short” on line as well as AC and DC voltages.
  • Reads general drop system layouts from blueprints.
  • Inform customers of FCC Rules and Company policies as they pertain to customers.
  • Drives Company vehicles in performance of job duties; uses bucket truck. Proper vehicle upkeep and maintenance.
  • Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions.
  • Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.
EXPERIENCE/SKILLS:
  • Entry level; 0 to 18 months experience.
  • High school diploma or GED required; trade school training preferred.
  • Valid driver’s license; satisfactory driving record required.
  • General level of mechanical and consumer devices knowledge.
  • Ability to interact and communicate with customers and co-workers.
  • Ability to work in high or tight spaces.
  • Ability to work in all weather conditions and at various heights.
  • Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
PHYSICAL REQUIREMENTS:
  • Strenuous – Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.