We are searching for a few exceptional Client Service associates for our southeast Austin, TX office due to growth. We are looking for someone who can be a voice for our customers. Strong problem-solving skills and will be critical for this role. Strong Excel skills and experience supporting clients is required. This is business to business communication. Second Round offers a weekday only schedule. Potential for a generous monthly bonus. No nights or weekends. We offer fully paid health (employee only base level plan) and life insurance. We also contribute to a 401K. You will begin to accrue PTO from the first day of employment. Potential for monthly and quarterly bonus'. Hybrid schedule after 90 days. If these goals sound exciting, and our generous benefits package appeals to you, please apply today!
Responsibilities
- Manage incoming calls from clients
- Process files and payments using Excel and internal systems
- Provide accurate and complete information using our systems
- Independently work through assignments to achieve maximum client satisfaction
- Follow procedures, guidelines and policies
Skills
- Proven client support experience or experience as a client service representative
- Ability to pass background check, credit check and drug screening
- Strong Excel experience is required!
- Strong phone skills and active listening
- Dependability is a must
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Able to work both independently and within a team environment
- Bi-lingual is a plus but not required
- High school diploma or equivalent is required.
Qualifications
- High school diploma or GED
- Excellent communication skills
- Bilingual proficiency in English and Spanish
- Proficiency in Microsoft Excel
- Experience in client services and phone etiquette
- Familiarity with B2B interactions
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
