As a Helpdesk Support Intern, you must be able to provide user guidance and first-level support by assisting with incident resolution. You must be able to provide solid customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. Qualified candidates are able to translate technical jargon and concepts to non-technical users.
This is a part-time, 20-30 hours per week, paid internship located in Herndon, VA. Candidates must reside within commuting distance of our Herndon location.
Responsibilities may include:
- Assist with basic Help Desk support (Tier 1)
- Assist with computer setups and upgrades, phones, and other IT-supported devices
- Assist with providing IT orientation sessions for new employees
- Assist staff with AV systems setup in conference rooms
- Provide support for special projects related to hardware and software enhancement and troubleshooting
Requirements:
- Must be a current student seeking internship or a recent graduate with a degree in the Information Technology field
- Show meticulous attention to detail, great organizational skills, and a positive, can-do attitude
- Possess superior oral and written communication skills and the ability to work with a variety of people at all levels of the firm
- Able to meet deadlines while juggling multiple requests and projects
COMPENSATION
This is a part-time position located in our Herndon, VA office. Competitive compensation commensurate with experience.
NEXT STEPS
If you meet the requirements and are interested in applying for this role, please complete the online application, be sure to include a current resume and contact information. NO PHONE CALLS PLEASE.
ABOUT TEAM VELOCITY
Team Velocity is a SaaS technology provider serving the automotive industry. We provide an omni-channel marketing automation platform and retailing solutions to OEMs and dealerships nationwide.
We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to the final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.
