Opportunity for an experienced Operations Quality Manager to provide Mission Assurance and Quality leadership for the Circuit Card Assembly Center of Excellence in the Andover, MA manufacturing center. The Operations Quality Manager will be responsible for ensuring manufacturing execution to contractual, technical and business requirements while driving Mission Assurance and Quality excellence in a busy manufacturing environment.
At IDS, our Operations Quality Team assures product and process quality with an emphasis on Product Compliance, Customer Satisfaction, Prevention and Continuous Improvement. The Operations Quality Manager will be an accountable and active participant in both the Operations Quality and Manufacturing Area leadership. In this role you will interface with internal (DCMA) and external (DoD/MDA) customers.
Operations Quality scope includes process planning, inspection and test methodology, non-conforming material control, issue resolution, and continuous improvement of product and process quality at all phases of integration. These tasks are enhanced through a Defect Prevention mindset using data analysis and quality sciences to establish Root Cause and execute effective Corrective Action. The Operations Quality Manager will be expected to lead investigation teams, improvement initiatives, and achieve success in a matrixed environment. This includes the identification systemic drivers and leading continuous improvement efforts.
As a Front Line Leader (FLL), the Operations Quality Manager is an important member of the department leadership team. Responsibilities include developing, managing, and leading several quality engineers, ensuring that each employee has suitable work assignments while providing coaching/mentoring to them to assist their personal growth and career advancement. The Operations Quality Manager is instrumental in executing company policies and employee management programs such as the annual performance development program, enhancing the skills and opportunities for each employee and the bench strength of the department by working to develop quality training plans and by providing mentoring and guidance. This position also provides technical oversight and direction to employees in support of their work assignment, as required.
10+ years of combined experience in Quality Assurance, Operations and/or Manufacturing Engineering.
Experience with quality sciences; quality systems, and practical application of analytical skills in root cause analysis, corrective and preventive action
Experience working/interfacing with Customer Representatives (DCMA, FDA, FAA, and/or Foreign representatives) or equivalent.
Continuous Improvement Experience
This position requires the eligibility to obtain a U.S. Security Clearance. Except in rare circumstances, only U.S. citizens are eligible for a security clearance.
Required Education: Bachelors Degree in Engineering, Science, Mathematics or related technical discipline.
Excellent collaboration, verbal and written communications and interpersonal skills; ability to effectively persuade and influence through positive communications with stakeholders, team members, suppliers, management
Experience communicating complex engineering issues to all levels of the organization in a professional, engaging and conclusive manner.
Experience with quality systems, ISO9001/AS9100, MDA Assurance Provisions, quality concepts and general understanding of aerospace/defense regulations and standards.
ASQ Six Sigma Black Belt, Certified Manager of Quality & Operational Excellence (CMQ/OE), and/or Lean Certification
Advanced Quality Science tool experience, e.g., COPQ, SPC, PFMEA
Experience in the project management related to Quality Planning, including First Articles, Testing, Inspection presentation of Major End Items to customers
Demonstrated employee development and talent management skills
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.