As a member of our Production Support team, you’ll immediately put your love of technology into action. Each day, you and your team will be responsible for making sure our platforms, servers and networks are online and secure. You’ll work together, evaluating, selecting, implementing, integrating, maintaining, upgrading, documenting and designing our infrastructure. You’ll find new and creative solutions to troubleshoot and resolve issues. Communication is key, both in problem solving with your supervisors and collaborating with your coworkers, as well as other teams in the network.
Key Roles and Responsibilities of successful candidate:
Perform health checks & Monitor infrastructure, servers, databases, distributed batch jobs
Knowledge of Incident, Problem and Change Management processes and tools
Manage, track and validate all changes to the Production, Disaster Recovery environment.
Manage incidents and leverage cross-functional teams to quickly eliminate impacts
Escalate issues/Risks effectively when necessary across supporting framework
Knowledge (documentation) management experience. Strong technical documentation skills
Ability to align IT service offerings with business strategies, goals, and objectives
Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions.
Experience working a in a multicultural department with globally disperse resources and responsibilities
Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to
different audiences simultaneously, such as business, technical, operations, senior management, etc.
Possess excellent trouble-shooting skills, are driven to help internal/external customers.
Aggressively respond to service requests from Client facing support teams, Operations partners, etc.
Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and
alerting capabilities to ensure application SLAs are met.
Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools
This role requires a wide variety of strengths and capabilities, including:
BS/BA degree or equivalent experience
Advanced knowledge of application, data and infrastructure architecture disciplines
Understanding of architecture and design across all systems
Working proficiency in developmental toolsets
Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
5+ years experience in Production support role.
Banking & financial industry system experience
Infrastructure product knowledge.
Experience with ITIL processes
Strong understanding of Unix/Linux platform and Python scripting
Strong SQL/RDBMS skills preferably Sybase & Oracle platform
Experience working with scheduling tools like Autosys/Control-M
Monitoring tools like Geneos.
Support experience with web based JAVA technology will be handy
Good communication skills (both verbal and written)
Able to multi-task, self-motivated and remain composed in high pressure situations
Ability to work in global team with multiple stakeholders
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.