Risk and Administrative Manager

Navy Pier - Chicago, IL (30+ days ago)4.0

It takes a special kind of person to work at Navy Pier. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. Whether you’re scanning tickets, managing a team, working in an office or operating a ride, you won’t just be “doing a job.” You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?


Navy Pier is the People’s Pier, Chicago’s lakefront treasure, welcoming all and offering dynamic and eclectic experiences through partnerships and programs that inspire discovery and wonder.

Job Summary

This position is responsible for the administration of Navy Pier’s risk management program and administrative processes including developing and modifying plans and policies, maintaining contracts and claims, general office administration. This position also participates in the vendor selection process.

Essential Duties and Responsibilities:
Risk Management

Coordinate and administer Navy Pier’s loss prevention and workers compensation programs including policies and procedures designed to prevent injuries to Navy Pier employees, partners, and guests, and to limit destruction to property.

Provides administrative support to Navy Pier’s external insurance broker and Chief Financial Officer to market insurance program. Responsible to act as primary liaison with internal departments and third party administrators in all administration functions or workers’ compensation matters, general liability claims and special attractions or events.

Maintain recordkeeping for claims and certificates of insurance.

Review and submit claims provided by security and other partners to the appropriate insurance carrier.

Oversee workers’ compensation medical management in conjunction with the assigned representatives.

Administrative Management

Facilitate the Request for Proposals (RFP) and Request for Qualifications (RFQ) processes.

Responsible for contract management and proper contract record keeping including.

Implementation and maintenance of document management system.

Maintain office efficiency by managing office logistics, coordinating office moves, purchasing furniture and equipment, etc.

Serve as primary contact for key office-related vendors including but not limited to office supplies, equipment, furniture, electronics (assisted by IT), printing/copying, and kitchen supply vendors.

Manage record retention including defining procedures for retention, protection, retrieval, transfer, and disposal of records.

Support Finance and People & Culture teams with special projects. Manages key card/ID processes and related tasks.

Technical expertise in MS Office required.

Strong communication and organizational skills are required.

Bachelor’s Degree is strongly preferred.

Five to seven years of relevant experience is required

Physical Demands/Work Environment:
This position is primarily an office/desk role. While performing the duties of this job, the individual is required to access various areas of Navy Pier and may be required to attend various trade shows and events periodically.