Enhabit Home Health & Hospice is searching for an IT Support Customer Service Specialist to join our IT help desk team in Dallas, TX!
Location: 6688 North Central Expwy, Dallas, TX 75206
Hours: Monday-Friday 8:00am-5:00pm, may need to work an occasional Saturday or Sunday
Remote Work: This position is based at our corporate office in Dallas and will be eligible for a hybrid schedule once fully trained (up to 90 days).
Responsibilities
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Answer the information technology (IT) customer service phone line throughout each business day
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Monitor the IT customer service voicemail ticket queue
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Provide basic support to IT departments, including mobile devices and the installed apps, computers and the installed software, printers, fax machines, and all other hardware
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Maintain a positive, supportive, and team-centered customer service approach in every interaction
Qualifications
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Must possess a Bachelor’s degree or a minimum of two years of related work experience.
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Must have customer support experience answering the phone, including support of end-users.
- Must have demonstrated experience working with mobile device hardware and software and computer hardware and software.
- Must be able to communicate effectively and must convey thoughts in a way easily understood.
- Must have the ability to interact positively with levels of personnel across all functions and must be a self-starter who requires minimum supervision.
