Clinical Operations Manager

Leaf DNA, LLC - Orlando, FL

Full-time

Experience that is a 100%absolute MUST:

Deep knowledge of PGX & CGX (3 years +)

Deep knowledge of ICD 10 codes (3 years +)

  • QC CGx and PGx requisitions
  • Verify test type/ICD 10 codes with patient/family history
  • If corrections need to be made, email and follow up with practitioner
  • Prepare test kits for shipment
  • Enter information in to CRM (UPS, USPS tracking numbers, test type, lab etc)
  • Print shipping label
  • Package kit and take to post office for shipping
  • Set up file/train new sales reps
  • Monitor lab portal for problem requisitions and team with practitioner to get correction forms filled out and added to lab system.
  • Answer emails.
  • Monitor shipping supplies and order accordingly.
  • Lab accession reporting bi-weekly.
  • Prepare reports for President review.
  • Be available to assist President and CEO with any projects that are tasked to you.
  • Assist call center with answering questions
  • Be able to swab patients over the phone to help with call overflow.

Following skills are a MUST:

MS Word

Excel

Powepoint

Job Type: Full-time

Salary: $41,600.00 to $50,000.00 /year

Experience:

  • ICD 10 code: 3 years (Required)
  • PGX & CGX: 3 years (Required)

Education:

  • Bachelor's (Preferred)