We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Compensation:
Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Create records of customer interactions and follow up to ensure all questions have been answered
- Maintain customer accounts and update with new account information as needed
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Expand our client base by identifying business opportunities in target regions
Use CRM to compile a list of all leads to ensure agents have up-to-date information to move through the listing and closing process
Manage the sales database through the sales cycle
Consult with real estate agents to ensure fiduciary service of the real estate transaction from initial contact through the listing agreement or buyer consultation.
Essential duties and responsibilities
Manage cultivation of sales inquiries to convert leads to appointments
Practice and follow scripts to deliver the team value proposition and handle objections
Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents
Experience working in a customer-oriented atmosphere
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- High school graduate, G.E.D. recipient, or equivalent
- Competitive and winning attitude - Must want to be #1
Exceptional written, verbal, phone and presentation skills
Experience with an online Client Relationship Management (CRM) system
Tech savvy- familiarity with google drive, workspace, email/text/messaging software
Passion to hunt (cold-call), educate and sell
Kevin is globally known for having streamlined the process of buying and selling a property and takes pride in providing exceptional service throughout the entire transaction, from the first initial phone call to the closing table. The team behind him consists of highly trained industry experts, dedicated to providing extraordinary client care, eliminating frustrations, and ensuring you have all of the necessary resources you will need to buy or sell any property.
Every member of the team is committed to providing you with the most accurate, up-to-date market data, along with experienced, sincere, and honest advice. Kevin’s team is full of attentive, knowledgeable, seasoned professionals that work tirelessly to ensure the experience is superior from start to finish. The rare combination of these traits, along with impeccable communication in a real estate team offers clients a truly unmatched level of service in any market.