Client Success Specialist

Asure Software - Austin, TX (30+ days ago)3.4

Full-time

About the Company

More than 8,000 clients in 80 countries rely on Asure’s SaaS-based, Cloud solutions to turn their biggest expenses (labor and real estate) into strategic advantages. Headquartered in Austin, Texas, Asure offers an amazing opportunity to take your talent to the next level working with a leading provider of best-in-class solutions designed to help businesses grow. Our clients, small & medium-sized organizations as well as iconic Fortune and Global 100 enterprises, enjoy our easy-to-use, easy-to-deploy solutions and benefit from reduced costs and increased employee collaboration.

About the Job

As a Client Success Specialist at Asure Software, you’ll be directly with customers to build relationships, determine customer needs and ensure satisfaction with Asure suite of Workspace and Workforce products and services. You’ll be learning everything you can about your accounts, key buyers and users of Asure, and our customers’ business and technology needs. By helping our customers realize full value from their implementation and identifying growth opportunities across your accounts, you will play a key role in creating a mutually beneficial partnership between Asure and our clients.

You’ll be working collaboratively with colleagues across the company in Sales, Product, Engineering, Services and Support to help transform our customers’ operations, working with teams on the front lines during complex implementations and customizations efforts and through steady state usage of Asure products. You’ll be playing a key role in helping our customers to use Asure’s existing features and new features as they are added, you’ll work with customers to understand how to best integrate Asure’s solutions into internal processes.

The ideal candidate for this position is someone who has a deep understanding of what it takes to manage client success in a SaaS context. Experience working with organizations that are replacing complex legacy systems and processes with entirely new tools and approaches will be helpful. You must be someone who welcomes complex challenges, relishes the opportunity to help customers transform their processes, and is willing to do what it takes to get the job done as part of a team. You must be able to work effectively and flexibly in a dynamic business environment that includes remote and co-located teams and customers spread across time zones. To be happy and successful at Asure, you must be analytical, self-driven, and enjoy working in a fast-paced, ever changing environment.

Work cross-functionally with teams across the company to keep customers happy and renew accounts
Present the Asure value proposition and product features to audiences ranging from Sr. Executives to technical stakeholders
Present product roadmaps with emphasis on features most relevant to the given customer
Gather customer product feedback and communicate with product management to shape product roadmap development
Become an expert on the customer’s Asure deployment and the go-to person for anything Asure present and future
Ensure customers employ best practices and their Asure solution is optimized for maximum value
Educate customers on the value they can generate from the power of their Asure solution as their business grows / changes and Asure products and services expand and diversify
Facilitate relationships across various customer teams, brands, and/or departments to further strengthen the partnership
Engage regularly with customers via strategic and operational reviews to evaluate needs and determine direction
Ensure internal alignment on account strategy by partnering with the sales team to develop and execute on account plans as needed
Support Renewal Process

About You

Bachelor’s degree required
1 – 2 years of experience providing strategic advisory services and/or Client Success
Track record of success managing relationships with large, strategic customers including diverse sets of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts
Experience with cloud-based/SaaS solution offerings
Proven ability to build and sell business cases to customer teams
Excellent organization, project management, time management, and communication skills
Ability to quickly grasp and distinctly explain technological and business concepts
Ability to quickly become deeply familiar with Asure’s current and planned capabilities, the scope of a specific implementation, integration and / or customization effort, as well as the customer’s business objectives and success criteria
Happy to travel occasionally for team meetings and events
Strong ownership, urgency, and drive to ensure client success

Requirements

Criminal Background Check

Additional Information

Asure Software offers a comprehensive benefits package including health, dental, vision, HRA, FSA, 401K and Fitness reimbursement.

Asure Software events and perks include; Team Building, Happy Hours, Taco Tuesdays, Flap Jack Friday!, Charity Drives, Team Lunches, End of Month Lunch, kitchen stocked with snacks and drinks, job related training, President’s Circle Contest.

We are an equal opportunity employer.