Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Fraud and Claims Management (FCM) team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses. The team reviews account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and Automated Clearing House (ACH) claims, investigates and resolves customer disputes (fraud and non-fraud) on all transaction types and manages all Wells Fargo identity theft cases.
This role will lead a newly created team called Fraud and Claims Management (FCM) Initiative and Program Management, which consolidates all of FCM’s efforts around: FCM strategic investment management ($21MM for 2019 & $20MM for 2020), Central liaison with all other Fraud functions across the enterprise for investments and strategic capabilities, Product and channel capability assessments for FCM, Business case ownership and tracking; to include post implementation validation and measurement, Innovation Roadmap (Incubator), and Journey engagements initiative planning and execution.
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
****Charlotte, NC; Wilmington, DE and Phoenix, AZ are the preferred locations; however, other locations may be considered.
8+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning
4+ years of management experience
Other Desired Qualifications
Experience with large dollar program management (direct ecosystem experience preferred).
Journey development, analytics and execution experience.
8+ years of leadership or management experience managing remote teams.
5+ years of fraud or risk management background.
5+ years of business case development and management.
Project/program management experience.
Ability to travel up to 25% of the time