DESK CLERK NF-2

Marine Corps Civilian Careers - Beaufort, SC

Full-time | Part-time
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.

FIRST AND FOREMOST THE POSITION IS RESPONSIBLE FOR SERVING MARINES, SAILORS AND FAMILY MEMBERS

Major Duties

Receive all instructions from your first line supervisor i.e., Front Desk Supervisor. Performs a variety of clerical/technical duties in support of the Billeting Activity. Ensures the efficient operation of the Billeting Activity during all shifts, including nights and weekends. Answers telephones or operates a telephone system. Providing messages to the appropriate personnel and/or guest, this includes reservation messages. Greet guests providing World Class Customer Service with an emphasis on courtesy. Assists guests and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Creates reservation record and make changes to existing reservations; registers guest; assigns room and issue key cards. Calculates and posts all charges to guest’s account, presents statement, collects payments and maintains accurate room status information; monitor guest accounts; and notifies lead desk clerk of delinquent accounts. Incumbent is responsible for change fund. Provides wake up calls as per guest and courtesy reminder calls about departure times. Complete arrival rooms requiring a rollaway bed. Night shift is responsible for printing daily reports.

Verify and maintain supply closet in lobby, sign book for verification. Complete maintenance request for all maintenance problems reported on your shift. Call Emergency Maintenance if the maintenance problem warrants. Log in any guest complaints in guest book with full details.

Assist in the room assignments changes per guidance from first line supervisor, for Permanent Party and issue keys with proper paperwork signed from the Unit BEQ Manager.

Police the area you are working in including the hallway outside the office and the laundry room adjacent to the office.

Answers questions about location of restaurants, shopping, activities and tourist attractions in the immediate area. Assist with phone numbers and address when applicable. Coordinate guest services as needed. Performs other related duties as assigned.

Maintains personal identification information IAW with prescribed regulations and ensures confidentiality and security of information. Handles sensitive information that is proprietary, privileged, confidential, or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher level supervisor and senders immediately when personal identification information has been released and advises on how to properly recover, and/or protect information.

Qualifications

One to two years experience which provides knowledge of hotel/motel operations. Knowledge of basic cash handling techniques. Ability to operate a personal computer. Must possess customer skills.

How To Apply

All applications must be submitted online via the MCCS Careers website: www.usmc-mccs.org/careers

Volunteer Experience- The amount of credit received for volunteer, internships and practicums is based on the amount of hours per week spent. Be sure to include the average hours per week worked in volunteer roles.

References- Marine Corps Community Services South Carolina utilizes an online reference checking solution called Pre-Hire 360® from SkillSurvey. As a part of our selection process, applicants will be required to provide the names and email addresses of professional references that are able to provide information regarding work performance.

ALL QUESTIONS MUST BE ANSWERED OR YOUR APPLICATION WILL NOT RECEIVE A COMPETITIVE SCORE.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (EST) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Closing Statement

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:
  • Education/certification certificate(s), if applicable.
  • If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Marijuana is a Schedule 1 drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws. A positive drug test result for marijuana (or any other drug tested for) will result in withdrawal of the tentative job offer and ineligibility to apply for a position within the Department of Defense for 6 months from the date of the drug test.

Applicants may not be employed in the chain of command of their relative.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.