Constituent Services Representative

U.S. Federal Government - Washington, DC4.3

Full-time
Duties
Summary
The incumbent of this position serves as a Constituent Services Representative in the Congressional, Legislative & Intergovernmental Affairs (CLIA), Constituent Services (CS) office on Capitol Hill. The incumbent works under the general supervision of the Chief, Constituent Services and is responsible for responding to casework related inquiries from Members of Congress and their staffs, Congressional Committee staff and officials of other Federal agencies.

Responsibilities
Provide casework and programmatic advice and lend assistance and guidance to House and Senate members, committees, their staffs, and active and retired Federal employees in response to constituent inquiries concerning OPM programs.
Interpret and clarify instructions and explain OPM processing procedures in answer to requests concerning constituent casework matters.
Answer casework correspondence, in writing and verbally, and represent OPM in meetings with congressional staff, their constituents, and Federal employees.
Write clear, concise and accurate responses to congressional and constituent inquiries.
Log correspondence using an automated tracking system.
Assist senior staff with the preparation of monthly and annual reports on pending cases and relevant activities in assigned issue areas.
Work with senior staff to develop, implement and staff outreach and educational briefings on programs and benefits administered by OPM.
Travel Required
Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
12

Job family (Series)
0301 Miscellaneous Administration And Program

Requirements

Requirements
Conditions of Employment
Must be a U.S. Citizen or National
Males born after 12-31-59 must be registered for Selective Service
Suitable for Federal employment, determined by a background investigation
May be required to successfully complete a probationary period
Qualifications
Applicants must have one year of experience at the GS-11 grade level in the Federal service (or equivalent) that included duties such as: working for a member of the United States House of Representatives or the United States Senate working on casework, including providing technical assistance and advice to member(s) of Congress, their staffs and constituents, and active and retired Federal employees on matters related to benefit programs, policies and activities; responding to congressional and constituent inquiries with respect to issues involving federal agencies both verbally and in writing.

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Additional information
Relocation expenses will not be paid.

The full performance level of this position is GS-12.

This job opportunity announcement may be used to fill additional similar vacancies across OPM.

If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application: https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information

If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.
If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here .

Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration ).

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

For Category Rating : Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to one of the three quality categories: Qualified, Well Qualified, or Best Qualified. Qualified Category = Does not exceed the basic qualifications requirements described in the "Qualifications" section of this announcement. Well Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates proficiency in the Critical Competencies defined below. (This category must be met to be considered under ICTAP procedures) Best Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the Critical Competencies defined below. The category assignment is a measure of the degree in which your background matches the competencies required for this position.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Communication
Interpersonal Skills
Knowledge of benefit programs, policies and activities
Organizational Skills
Proficiency in dealing with Congressional and Legislative affairs issues related to workforce policy

The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligible within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

Career Transition Assistance Programs : These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp .

Background checks and security clearance
Security clearance
Secret

Drug test required
No

Required Documents

Required Documents
To apply for this position, you must provide a complete Application Package which includes:

Your Resume showing work schedule, hours worked per week, dates of employment and duties performed.

Other supporting documents :
Cover Letter, optional
Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.)
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Worker's Compensation Separation : Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
Disability Annuity Termination : Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.
Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456 : Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.