Branch Manager

Sky Bird Travel and Tours Inc. - Fremont, CA2.3

Full-timeEstimated: $55,000 - $79,000 a year

Key Responsibilities:

  • Support Organizational Leader in all activities and ensure the maximization of all commercial opportunities and commissions.
  • Accountable for finding, on-boarding and contracting of new customers.
  • Proficient in three GDSs.
  • Create, maintain, analyze and review reports and statistics as required by the Organizational Leader.
  • Represent the company at customer/supplier events and trade fairs as required.
  • Utilizing airline waivers to maximize profits.
  • Support the company’s strategic development plans.
  • Recruit new staff as required and create an ongoing succession plan.
  • Escalate unresolvable issues to Organizational Leader
  • Handle all incoming inquiries in line with company guidelines.
  • Maintain a professional and helpful demeanor at all times.
  • Provide customers with expertise on suppliers, prices, routes, and commissions.
  • Keep abreast of assigned GDS, industry and supplier developments.
  • Contact suppliers as required for assistance and waivers.
  • Conduct regular reviews of supplier performance statistics and identify opportunities.
  • Schedule and conduct regular review meetings with designated suppliers.
  • Identify potential new partners/customers through market research and statistics.
  • Provide selected suppliers with marketing and advertising opportunities to further develop the partnership and achieve commercial targets.
  • Represent Sky Bird Travel at customer and supplier events.
  • Schedule and implement sales calls to designated customers to further strengthen relationships
  • Identify a target-group of new agents, regularly schedule and execute prospective sales calls.
  • Conduct ongoing analysis of market developments and identify new opportunities for business growth or diversification.

Core Competencies:

  • Ability to teach three GDSs for reservations, ticketing, reissues, exchanges, voids, refunds, penalties, etc.
  • Ability to teach in the construction and application of fares, both published and net (i.e. consolidator, tour, and missionary).
  • Ability to teach in using, navigating and presenting Sky Bird Travel agent website and functionality.
  • Ability to teach system-integration capabilities and procedures (i.e. PCC bridging)
  • Ability to teach about suppliers, contracts, commissions and tactical actions.
  • Ability to teach about industry standards, regulations and company process, procedures and documents.
  • Ability to teach TPS.
  • Ability to teach how to sell insurance.
  • Ability to teach how to use airline waivers.
  • Ability to teach Microsoft Excel / Google Docs.
  • Ability to teach salesmanship
  • Ability to teach how to communicate effectively both orally and written.

Behavioral Competencies:

  • Excellent salesmanship abilities and focus on conversion / contracting.
  • Excellent ability to communicate effectively both orally and written.
  • Excellent ability to work in a team and independently when needed.
  • Ability to teach good decision-making skills.
  • Ability to teach organizational knowledge.
  • Ability to effectively lead teams
  • Analytical problem solver.
  • Entrepreneurial spirit.

Key Performance Indicators:

  • Achieve KPIs as assigned by Organizational Leader.

Physical Demand:

  • Standing, sitting, walking, reaching, manual dexterity, lifting / carrying up to 25lbs

Work Environment:

  • Work is performed in an office environment.
  • Health, Vision, Dental, life insurance, and PTO benefits after 90 days
  • 401K after 1 year of employment

Job Type: Full-time

Job Type: Full-time


  • management: 1 year (Required)


  • Fremont, CA (Preferred)

Work authorization:

  • United States (Preferred)