Job Summary: Seeking a highly motivated and energetic individual to provide outstanding customer service at the Carnegie Library of Pittsburgh-Squirrel Hill. This customer service-focused role will ensure high quality user experiences throughout the Library, in adherence to the CLP Philosophy of Service.
Responsibilities include, but are not limited to:
Working in a busy, urban library and meeting the needs of a diverse range of customers, including children and the elderly;
Registering customers for library cards, collecting fines and fees, processing customer holds and requests;
Providing basic computer instruction and assistance to public PC users;
Providing basic reference and readers’ advisory service to all age levels in person and on the phone;
Overseeing the opening and closing process of the library as needed, resolving customer issues, and ensuring the smooth operation of the library;
Preparing and submitting required reports as needed;
Handling monetary transactions, including cash payments and credit transactions;
Assisting with distribution of library service, clerical, and policy changes.
A high school diploma or equivalent;
Superior internal and external customer service commitment and skills required;
Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide;
The desire and ability to work with a diverse public and staff within diverse communities;
Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred;
Bilingual or multilingual abilities a plus;
The physical ability to bend, stoop, stand for long periods of time, push heavy book trucks, and lift heavy loads (25+ pounds);
PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.