Support Specialist

Fair - Phoenix, AZ (30+ days ago)


Why Fair?

  • Fair covers 100% of the premiums for medical, dental & vision benefits for employees AND their families
  • Equity incentives (it’s only Fair that we are all owners of the company)
  • Daily catered lunch and fully stocked kitchen
  • Cellphone reimbursement (up to $80/month)
  • 401(k)
  • Green commuter benefits ($75/month reimbursement)
  • Paid parking
  • Employee referral bonus - $2,000!!
  • Generous vacation package
  • Discount on Fair cars (coming soon!)

Who You Are:

The Fair Customer Service Representative (Concierge Representative) will provide exceptional customer experience for Fair customer and product users. This position is the point of contact for technical assistance and support.

What You’ll Do:

  • Provide exceptional customer service over the phone, email, online chat to resolve questions and/or concerns
  • Resolve customer account and technical issues and keep records of resolution status
  • Continuously train on the Fair product to provide impeccable technical support
  • Work collaboratively in a team environment across all departments
  • Maintain customer database and ensure records are updated
  • Follow up with customers to retain relationship and satisfaction

What You’ll Need:

  • At least 3 years of customer service and/or call center experience
  • Experience with phone, email, online chat/text to resolve questions or concerns
  • Proven experience in a customer or client service role
  • Excellent written and verbal communication skills
  • Highly organized with acute attention to detail and accuracy
  • Team player who can work independently
  • Resourceful, quick learner
  • Flexible 40-hour week schedule, including able to work one weekend day

Job Type: Full-time

Salary: $18.00 /hour

Experience:

  • Call Center: 3 years (Preferred)
  • Customer Service: 3 years (Preferred)

Education:

  • High school (Preferred)

Work environment:

  • Call center

Communication method(s) used:

  • Email
  • Phone
  • Chat