Digital Consultant 4

Wells Fargo - Charlotte, NC3.8

30+ days ago
Job Description
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Community Banking operates one of the most extensive banking franchises in the country, serving customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. Our group includes Business Strategy and Administration; Customer and Branch Experience; Customer Remediation Office; Distribution Strategy Group; Regional Banking; Regional Services; and Customer Segments, and serves mass market, affluent, and small business customers. Our focus is on delivering an exceptional experience for our customers and providing the products and services that will help them realize their financial hopes and dreams.

Wells Fargo’s Digital Branch and ATM Design Team’s mission is to inspire, unify, and engage others in the human-centered design process to create great user experiences for our team members and customers. On a day-to-day basis, the team delivers user insights, strategy, interaction design, creative direction, visual design and content strategy for programs and projects as members of cross-functional teams driving Wells Fargo’s user experience for our Branch team members including tellers, bankers, and customers.

As a Digital Consultant you will report to the Digital Branch and ATM Design manager and focus on broad strategic level initiatives including the future branch experience for customers and team members, omni-channel initiatives with various channel partners, as well as focused individual project leadership and contributions. The ideal candidate will be human-centric, innovative, insightful, strategic, consultative, facilitative, results-driven, and a team-oriented professional who can succeed by collaborating with partners.

You also:
Are knowledgeable and have a deep understanding of the User-Centered Design process, including personas, task analysis, task flows, interaction design, and content strategy
Have an understanding of Service Design and Omni-channel Design strategy, facilitation, communication, and deliverables
Are able to work with Product and Technology partners to explore strategic directions and participate in the analysis of benefits and risks of those directions.
Have an understanding of what’s technically possible and how business rules work with customer experience
Are organized and exceptionally attuned to details
Are someone that thrives in a rapidly changing environment and can meet deadlines
Are able to work on and successfully deliver multiple design projects at the same time within established timelines

What you’ll be responsible for:
Focusing on the overall experience strategy for WF Branch and ATM channels, in context of Wells Fargo’s larger omni-channel initiatives while collaborating with members of the Digital Branch and ATM Design team and Product/Technology partners.
Facilitate and foster user centered design methods within Branch & ATM banking, as well as partnering with parallel design teams to do the same. Specifically activities focused on strategy, ideation and prioritization for initiatives and projects.
Contribute to the development of a holistic and responsive design system. This design system is intended to cover diverse experiences on different devices for customers and Team Members.
Create conceptual design deliverables and templates: experience strategy, story boards, high level product concepts, etc.
In partnership with other team members, evolve the Digital Branch and ATM Design process. Areas of focus will include design toolkit, deliverable templates, design thinking methods and guides, design engagement and project support best practices.
On larger initiatives, lead other digital consultants in support of related design activities.
Deliver best-in-class project level design work for assigned projects.
Collaborate with Product and Technology partners to understand their perspectives on the overall Branch & ATM banking strategy and direction.
Partner with User Research and Analytics teams to develop a comprehensive understanding of the Branch & ATM channels and usage analytics of technology use.
This position will consider all locations across Wells Fargo Footprint.

Required Qualifications

6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired Qualifications

6+ years of interaction design experience
3+ years of visual design experience
4+ years of process design or improvement experience
Ability to articulate a complex problem, design, or build strategy
Ability to facilitate design sessions
Ability to facilitate or host complex design discussions and drive results
Design pattern experience
Strong analytical skills with high attention to detail and accuracy
Financial services experience
Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
Excellent verbal, written, and interpersonal communication skills
Strong presentation skills
Knowledge and understanding of Agile
Outstanding problem solving and decision making skills
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
Experience with Microsoft Lync, Skype for Business or Cisco collaboration technologies

Other Desired Qualifications
6+ years experience with user interface/interaction design (web application and responsive design experience a must), including Rich Internet Application (RIA) design pattern creation and usage
Design Thinking / User Centered facilitation experience
Experience working within, and contributing to, a holistic design framework that governs design across multiple applications and experience channels
Design Strategy and Information architecture experience (strategic planning, infographics/visualizations and diagrammatic skills)
Experience designing responsive Ux solutions that span multiple devices and breakpoints (desktop, tablet, smartphone)
Experience designing device optimized Ux solutions (tablet, smartphone)
UI Specifications experience (wireframe and design comp production + detailed interaction rule annotations)
Detailed knowledge of user centered design, service design, and omni-channel design methodologies
Ability to ask appropriate questions, communicate effectively and persuasively to convey design solutions to a broad range of stakeholders: product managers, engineers, customers, etc.
Ability to balance management responsibilities with direct project support, as needed
Expert-level command of a variety of design tools: Sketch, Adobe Creative Suite, Axure, etc.

Street Address
CA-SF-Financial District: 525 Market St - San Francisco, CA
NC-Charlotte: 301 S Tryon St - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.