Manager, TAM Team

Atlassian - San Francisco, CA4.5

Full-timeEstimated: $110,000 - $140,000 a year
Job summary

Atlassian Technical Account Managers guide our largest customers to create and deliver amazing value to their business with our products. TAMs are technology and process ninjas, demonstrating thought leadership to frame the customer's strategic direction, and then orchestrate the customer's team past their hurdles so they may achieve their desired outcome. TAMs deliver value through prescriptive insights and best practices - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, creating new Collaboration communities, or enhancing IT Service management - the TAM is the customer's trusted advisor from Atlassian to accelerate the effectiveness of their teams with Atlassian's solutions.

As the Regional Manager for the TAM team, you will be responsible for growing and managing the team and business, involved in all aspects from pre-sales to post-sales of the Service Delivery lifecycle.

This includes:
Working with Atlassian Solutions Partners & Enterprise Advocates to position the value of the full enterprise services relationship for our largest customers
Build the TAM demand pipeline - nurture prospective customers into active opportunities for the TAM engagement
Managing the financial and hiring aspects of the TAM service for the region
Staffing, On-Boarding, and Skilling up new TAM hires
Coaching & Mentoring TAMs in their week to week Service Delivery approach
Managing quality of Service Delivery for the region
Defining Quarterly objectives for account and team development
Engaging in strategic conversations with customers' leadership to help them understand the value of standardizing across their usage of the Atlassian product portfolio
Collaborating with the regional team leads and Field Ops management in HQ to prioritize investments
More About You
You've had experience building a services team and owning the P&L responsibility for the group, you understand what it takes to gain mindshare around your service, and what it takes to build up delivery capability. You have experience running joint delivery engagements with larger consulting partners or Global System Integrators. You've thought about both building a methodology and service delivery framework, and also tactically how to cross-train the team on technical product skills.

We’d love if you have worked with large customers in a consultative or technical evangelist capacity in the software or development tools industry and strike that perfect blend of technical knowledge and business acumen. DevOps and Automation, Continuous Integration, Agile Development, Real-time Collaboration, IT Service Management - several of these areas should be strongly reflected in your experience. You may have even deployed many of these solution areas through Atlassian's products. In addition you demonstrate a strong understanding of IT infrastructure and governance, of concepts across all layers of the OSI model, and have exposure to business critical systems management, experience with change management and technical engagement delivery.

People describe you as strong team builder, someone who can set the right direction and expectations with a team of high performing individuals, be an adept communicator across time-zones and cultures, and having the right balance of identifying new ways of building business and solving risks to current execution and scale. Emotional intelligence is a key trait, as you will be working with decision makers across groups in large customer organizations to encourage alignment on key product adoption decisions. You are adept at guiding customers through a framework to analyze their problems and reach actionable outcomes faster.

More About Our Team
The Atlassian Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. TAMs engage with enterprise organizations with some of the most complex business challenges, and help them deliver a delightful solution to their business users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of their Atlassian investment and attain their ideal solution for team collaboration. At Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.