Central Support Representative

ANB Bank - Colorado Springs, CO (30+ days ago)3.5


ANB Bank hires and rewards great people who are passionate about customers. We offer competitive compensation and a comprehensive benefits package for the following position. Benefits package includes, but is not limited to: Medical, Dental, Vision, Company Provided Life and AD&D Insurance, Supplemental Life and AD&D Insurance, Long and Short Term Disability, a Company Match 401(k) Plan, and Paid Vacation and Sick Time.

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, or any other status protected by federal, state, or local law.

POSITION: Central Support Representative

LOCATION: Circle Banking Center

REPORTS TO: Central Support Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Maintains a current knowledge and compliance with Bank Secrecy Act (BSA) requirements.
  • Answer incoming telephone calls and respond to customer requests.
  • Assist customers with account inquiries, research requests, and other account maintenance.
  • Process a variety of mail requests and complete maintenance as required.
  • Maintain current knowledge of Regulations, bank policies and procedures related to position.
  • Monitor accounts and perform proper maintenance as required for compliance with Regulation D.
  • Process Nonpost and Returned Deposited items.
  • Process ACH and Debit Card Disputes.
  • Review and maintain IS Verify program.
  • Receives, records and processes all legal requests related to deposit accounts to include but not limited to garnishments, levies and subpoenas, to include research, response and record maintenance.
  • Assist bankers with Debit and ATM card questions.
  • Perform backroom functions necessary to ensure the ongoing integrity of the deposit system.
  • Ensure all teller cash accounts are balanced to General Ledger.
  • Prepare reports for tracking daily branch cash totals and branch cash limits.
  • Review and maintain central file of completed monetary instrument logs.
  • Review and maintain central file of completed Hold Notices to ensure ongoing compliance with Reg. CC.
  • Process foreign draft items for the bank and maintain central file of foreign activity.
  • Review and settle outstanding Official Check tracking and essential Administrative duties.
  • Review and input foreign check collection items on a daily basis through outside vendor.
  • Maintain tracking log of teller differences and prepare monthly Branch difference reports.
  • Maintain working knowledge of EZ Teller and Superview.
  • Perform detailed verification of daily system maintenance reports.
  • Verify completeness of new account and closed account documentation and forms.
  • Perform ongoing review of system exception reports.
  • Work closely with Central Support Supervisor, Central Support Manager I/II or Senior Operations Officer in ensuring the ongoing integrity of system input reports.
  • Perform backroom functions necessary to ensure the ongoing integrity of the deposit system.
  • Maintain/Deliver quality of service as defined by department standards.
  • Assist in training of new employees and assist co-workers with Central Support duties.
  • Have cross-trained in a variety of specialized functions within the department listed above and understanding of system codes.
  • Have strong knowledge of the many aspects of banking within the financial institution.
  • Have solid understanding of the all responsibilities and work flow of the department and is able to achieve set standards within the department.

QUALIFICATIONS
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); minimum 1 year banking or customer services experience; or equivalent combination of education and experience.

Requirements
Additional information

Scheduled Hours

40 hours Monday - Friday

EEO Statement

Equal Opportunity Employer/Affirmative Action/Minorities/Female/Disabled/Veteran