Requisition #: 170363
Location: Johns Hopkins Health Care, Glen Burnie, MD
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: July 27, 2018
Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.
Under minimal supervision is responsible for the design, writing, editing and re-writing of procedure manuals, operational process specifications and related publications to communicate instructions to a wide range of audiences. Acquires or verifies knowledge of subject matter by interviewing workers or software experts, observing performance of methods and/or referring to technical or regulatory documentation. In addition, this position will assist in the delivery of training modules that assist in developing the operational skills of both management and staff in areas such as Claims, Customer Service, Enrollment and Provider Relations etc.
Bachelors or Associate Degree in education, communications, organizational development, or related field preferred or equivalent experience in managed care operations.
Advanced knowledge of Adobe, MS Word, and SnagIt
HTML and Online Help a plus
Quick learner with high degree of technical proficiency
Excellent research skills and resourcefulness, ability to dig in and find information that is needed
Impeccable attention to detail
Strong interpersonal, communications, analytical, and organizational skills
Ability to work both independently and in a team environment
Ability to manage and prioritize multiple documentation requests simultaneously
Quick learner who pays attention to detail and is able to listen and follow directions
D. Required Licensure, Certification, Etc.:
Certifications as required to administer select training programs and assessment instruments.
E. Work Experience:
Requires one to three years of progressively responsible work-related experience. Professional writing, editing and/or publication experience along with training and development experience to include training design and delivery and needs assessment and analysis.
F. Machines, Tools, Equipment:
Must operate PC, general office and AV equipment.
Pay Range: NJ
Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity,sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.