Contact (Customer Service) Representative - Seasonal, Bi-lingual

IRS - Seattle, WA (30+ days ago)


Deadline: 7/09/18 (11:59 PM, EST)

Bilingual: Spanish

Vacancies: 20

Location: Seattle, WA

Start date: October 01, 2018

Tour of Duty: Monday – Friday, with an 8 hour shift between the hours of 7:30am – 7:30pm, start time will be negotiable.
Training TOD: 9:30am – 6:00pm.

Responsibilities

As a Contact Representative you will:

  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
  • Address wide range of issues/problems that require unique solutions;
  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
  • Secure, analyze and protect sensitive personal and financial information;
  • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
  • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Qualifications (generally)

  • Bachelor's Degree - no federal work experience required; or
  • 1 or more years of customer service work experience; or
  • A combination of education and experience.

BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish. You must be able to speak the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.

See the job announcement for specific qualification details.

Must be a U.S. CITIZEN or a U.S. NATIONAL

Job Types: Full-time, Temporary

Salary: $17.35 to $22.56 /hour

Education:

  • Bachelor's

Language:

  • Spanish

Work environment:

  • Call center

Communication method(s) used:

  • Phone
  • In person