Audit, Financial Skills, Financial Software, Customer Service, Thoroughness, Confidentiality, Analyzing Information, Decision Making, Verbal Communication, Professionalism, Quality Focus
The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Prequalifies mortgage loans by taking application and examining supporting documentation; estimating credit-worthiness; calculating repayment risk.
Protects bank's image by keeping mortgage loan information confidential.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Ability to provide excellent customer service through use of effective listening and problem solving skills
Excellent verbal communications skills
Knowledge of State/Federal regulations to maintain loan file compliance
Responsible for prompt, courteous internal and external customer service in a professional manner
Participates and contributes to a positive work environment which encourages team commitment to corporate and department goals
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required.
Interview applicants to obtain information for loan applications and to answer questions about the process of obtaining a home loan
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
Work with clients to identify their financial goals and to find ways of reaching those goals
Encompass training, Outlook, Paperless, and general website training
Knowledge of Conventional, FHA and VA guidelines
First Choice Loan Services Inc. is an EEO/Affirmative Action Employer, welcoming individuals with disabilities and veterans to apply.