We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential.
The original camera re-commerce company, KEH has always envisioned a better way to support the
passion and profession of photography. Serving the camera community since 1979, KEH has become
the largest curated market for field-tested, expert-graded photo and video equipment in the
industry.
We are seeking a full-time Customer Service Representative to join our Customer Experience team.
The Customer Service Representative will be responsible for answering questions and concerns
regarding customer’s transaction with KEH and providing customers with solutions to outstanding
issues and seeing all issues from start to finish while also providing updates to customers.
RESPONSIBILITIES TO INCLUDE THE FOLLOWING:
- Ensure customer satisfaction and provide professional customer support that aligns with
KEH’s Brand Values while maintaining a positive, empathetic, and knowledgeable attitude
towards customers
- Manage requests from customers and recommend solutions based on conversation via
phones calls and email interactions
- Troubleshoot customer issues
- Respond to customer emails and voicemails within service level
- Help customers navigate digital interfaces
- Contribute to team effort by accomplishing related results as needed
- Maintains a positive, empathetic, and professional attitude toward customers always
- Have a full understanding of KEH processes and policies
- Follow-up on outstanding issues and requests
Have a full understanding of KEH processes and policies
Follow-up on outstanding issues and requests
Qualifications & Education Requirements:
Customer focused attitude with a desire to provide great service
Ability to quickly build rapport with customers
Ability to handle pressure and keep empathetic to customers’ issues while staying calm
Excellent listening skills and ability to identify customer’s desires and provide suggestions based on customer’s input
Commitment to success with all tasks, duties, and projects
Excellent written and verbal communication skills
Excellent attention to detail and understanding of KEH’s procedures and policies
Problem-solving and conflict resolution skills
Ability to handle pressure and keep empathetic to customers’ issues while staying claim
Responds well to challenging inquiries and situations
Quality focused
At least two years working in Customer Experience
High school diploma or equivalent required
Proficient in Microsoft Office
Photography experience preferred or has a strong interest in mechanical and technological interests and is eager to learn about photography gear
Experience working with ERPs, CRMs and Contact Centers
Occasional Saturday shift. On the weeks you work the Saturday shift, you will receive a weekday off
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Benefits
Comprehensive medical, dental, and vision plans
401(k) and company match
Paid vacation and holiday
Discounts off camera gear
Job Type: Full-Time
