Helpdesk Technician / Analyst

INVAR Technologies - Brooklyn, NY (30+ days ago)


Job Description

We are looking for high energy, self motivated candidates to join INVAR Technologies' help desk team as a help desk analyst. The position comes with initial training and strategic path for advancing within the company and along a technology career.

We are looking for previous help desk and desktop support experience preferably of 2-3 years of working in a similar position. If you are switching your careers or have a passion for learning technology, this is a great place for you!!

We have a culture of growing internally by offering incentives for certification completions and new technical achievements. The right person will have plenty of opportunity for growth at INVAR Technologies. Many members of the support team have gone on to other roles within the company, including project management, development, network administration, and cybersecurity. This is the ideal position for someone who is at the beginning stages of their IT career.

The successful candidate will be granted a paid 90-day on-site working opportunity upon completion of which will be offered a full-time position.

Candidate will start by learning the technology that we work with, including but not limited to the ticketing system, RMM and various remote access and patching systems. Upon which they will be placed into the help desk team to support a particular set of our clients.

Required:

  • Working knowledge of PC hardware
  • Working knowledge of Windows 7 & 10 operating systems.
  • Customer service experience- must be calm and patient on the phone and via e-mail
  • Excellent communication skills in English and Russian
  • Foundational knowledge of networking.
  • A strong desire to learn
  • Ability to work independently
  • Ability to do research

Job Type: Full-time

Compensation: $35-40K annually, benefits and end of year bonuses

Job Types: Full-time, Contract

Salary: $35,000.00 to $40,000.00 /year

Education:

  • Bachelor's (Required)

Location:

  • Brooklyn, NY 11206 (Required)

Language:

  • Spanish (Required)

Required travel:

  • 25 (Required)