Deployment Technician

Jefferson - Center City, Philadelphia, PA - Philadelphia, PA4.0

30+ days agoFull-time
PRIMARY FUNCTION :
The Deployment Technician is a desktop PC professional responsible for all phases of the desktop computer lifecycle. This includes initial configuration and customization, installation, cabling, and deployment, software troubleshooting, remote management, security monitoring, and decommissioning. This position requires highly developed customer service and communications skills and the ability to effectively understand and meet customers’ hardware and systems needs when configuring and deploying computers, printers, storage, and other desktop-related devices.

The Deployment Technician works on computer roll-outs to individuals and small groups as well as to large departments. The work involves small scale purchases as well as large-volume leased equipment deployments. Included in the types of desktop and notebook installations are office moves, new staff set-ups, renovations, and the provisioning of new campus spaces.

The Deployment Technician provides services in receiving materials, inventorying systems and parts; configuring desktop PCs, laptops, printers, and storage devices; imaging and completing the build, traveling to customer sites, and finalizing the installation to the customer’s satisfaction.

The DT works with and takes direction from the Deployment Project Analyst who provides project management and scheduling services.

ESSENTIAL FUNCTIONS:
Configuring desktop and notebook computers for the Jeff-IT client base;
Verifying the functionality of all aspects of the hardware/software installation;
Deploying systems and other hardware at the client site;
Troubleshooting end users’ computer, network, and printing related problems;
Providing asset and inventory management services using departmental procedures and work processes;
Interacts with co-workers, visitors, and other staff consistent with the core values of the University .
THER FUNCTIONS AND COMPETENCIES needed in addition to Essential Functions:
Assisting in developing processes, policies and procedures that improve day-to-day IT operations;
Providing software installation and configuration services for all standard devices (Dell and Apple Macintosh);
Executes all desktop system Move, Add, or Change requests;
Makes recommendations as to methods and approaches to use new hardware and software when deployed to the end user;
Trains and mentors other installers in delivery and technology;
Exercises leadership, self-motivation, and ownership of all deployment tasks.
Effectively communications with clients, keeping them informed of all aspects of the installation and deployment schedule;
Ability to maintain policy and procedural consistency;
Experienced in providing technical support during systems installation and train on-site staff on the applications at systems level.
OTHER FUNCTIONS AND COMPETENCIES needed in addition to Essential Functions:
Assisting in developing processes, policies and procedures that improve day-to-day IT operations;
Providing software installation and configuration services for all standard devices (Dell and Apple Macintosh);
Executes all desktop system Move, Add, or Change requests;
Makes recommendations as to methods and approaches to use new hardware and software when deployed to the end user;
Trains and mentors other installers in delivery and technology;
Exercises leadership, self-motivation, and ownership of all deployment tasks.
Effectively communications with clients, keeping them informed of all aspects of the installation and deployment schedule;
Ability to maintain policy and procedural consistency;
Experienced in providing technical support during systems installation and train on-site staff on the applications at systems level.

EDUCATIONAL/TRAINING REQUIREMENTS :
High school diploma is required. Undergraduate degree is desired but not required. _______________________________________________________________________ CERTIFICATES, LICENSES, AND REGISTRATION :
Certificate, degree or equivalent IT experience such as MCP, CNA, CCNA, MCSE preferred.
______________________________________________________________________ EXPERIENCE REQUIREMENTS :
Dell, Apple, and HP printer hardware troubleshooting and repair skills and background is desirable.
Effective knowledge of Microsoft Office software required.
Experience in end-user device technologies, application integration and associated workstation services, operating systems, and utilities related to desktop services.
Expertise in network operating system (NOS) and office automation administration functions, operations and security requirements.
Experience in installation and maintenance of operating system software and related products necessary to coordinate and administer desktop services.
Expertise in desktop deployment and annual refresh strategies and process.
Expertise in desktop monitoring, utilization, capacity planning, and management systems, and the application of this knowledge to support the budget process and customer service.
Expertise in Windows 2000 and Windows XP migration planning, design and implementation.
Expertise in network print, file and directory services.
Experience in back office and desktop troubleshooting and problem diagnosis.
Experience in virus protection technology and process to ensure data integrity.
Knowledge in installation and maintenance of Dell and Apple Macintosh hardware and related products.
Experienced with vendors of services and products relevant to hardware installation and configuration.
Effective documentation skills are essential.

______________________________________________________________________

ADDITIONAL INFORMATION :
Dell and Apple hardware, Windows based software.
Individual must be able to lift equipment in upwards of 50 lbs.
8:00a-4:30p 8:30a-5:0p with a 30 minute break.
Off-hours support (including holidays and weekends) work may be required as needed for system upgrades, maintenance, troubleshooting, emergencies, and on-call duties as assigned.
This position requires this individual to be reachable via company provided cell-phone.

Jefferson Health delivers state-of-the-art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 7,800 students from nearly 40 states and 40 countries with 21 st century professional education. We have 30,000 employees.
Jefferson Health , with 14 hospitals (three are Magnet-designated by the ANCC for nursing excellence) and 50+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually . This year, U.S. News & World Report has ranked Thomas Jefferson University Hospital as the 16 th best hospital in the nation, and among the nation’s best in 11 specialties. Jefferson Health also includes the NCI-designated Sidney Kimmel Cancer Center; it is one of only 69 such centers in the nation.
Thomas Jefferson University, nationally recognized for advancing groundbreaking developments in healthcare education and research, recently combined with Philadelphia University, internationally known for architecture, design, engineering, textiles and more. Jefferson (Philadelphia University + Thomas Jefferson University) has nine colleges and three schools dedicated to interprofessional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet-to-be-imagined careers.

As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
VISIT Jefferson Health
VISIT Jefferson (Philadelphia University + Thomas Jefferson University