Technical Support Assistant

Honeywell - Louisville, KY (30+ days ago)3.8

Join a team recognized for leadership, innovation and diversity

The Technical Support Associate’s primary responsibility is to resolve customer problems related to Honeywell Security products. Responsibilities also include, but are not limited to, actively participating in department activities and initiatives, supporting the development of internal documentation, and maintaining Call Evaluation and VOC requirements.

Core Responsibilities: (Include but not limited to)
Handle entry level customer related issues and concerns
Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Actively participate in departmental activities and initiatives
Support the development of internal documentation
Work with Level IV Senior Support Engineers on new product testing and documentation
Comprehend and understand technical documents, quick start guides, and special application documentation
Maintain acceptable call evaluation requirement (> 92%)
Maintain acceptable VOC requirement (> 95%)
Up to 10% travel
25 Investigate and resolve technical issues
25 Test products & software
25 Build relationships with customers
25 Develop and share knowledge
Associates Degree in technical field or minimum of 1 year in technical role
Previous experience with troubleshooting software or hardware
Excellent communication skills (written and oral)
Excellent interpersonal, organizational and time management skills
Strong knowledge of Microsoft Operating Systems: Windows 7, 8, 10; Server 2008, 2012 Knowledge and experience with SQL 2005, SQL 2008, or SQL 2012
Experience in a contact center environment
Basic understanding of electronics concepts
Experience with LAN/WAN network technologies
A+ and/or Network+ certification
Nonexempt Careers at Honeywell - Engineering
Some Travel Required
Job ID: HRD30650
Category: Customer/Product Support
Location: 2700 Blankenbaker Pkwy, Louisville, KY 40299 USA
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.