Host

Lakewood Country Club - Rockville, MD (30+ days ago)4.0


LAKEWOOD COUNTRY CLUB

Lakewood Country Club, a premier Distinguished Emerald Club of the World, is hiring for a Host. Opened in 1959, our beautiful Reese Jones 18-Hole Golf Course, newly remolded Clubhouse, and Pool & Tennis facilities are just minutes away from I-270, restaurants, and a Metro Bus Stop. We are looking for friendly, dedicated, and reliable individuals like yourselves to join our Lakewood Family Team.

POSITION SUMMARY

The Host is responsible for ensuring that all Members and guests have the highest quality food and beverage experience possible by providing exceptional host skills to include; courteous telephone skills, proper handling of reservations, greeting guests, seating guests, monitoring the flow/pace of the dining room, offering support to servers and attendants and acknowledging departing guests with a kind remark. You are also responsible for taking care of future reservations and maintaining the wait list and other duties as assigned. The Host must be passionate about guest service and hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet and seat all members and their guests with a warm and friendly attitude.
Assign Members and guests to tables.
Take to go orders and drink orders when needed.
Be familiar with reservations (speak with front desk receptionist or manager).
Check the front binder/weekly schedule for any events scheduled that day.
Stock activity books, crayons, and lollipops before the shift.
Dim lights at 5 pm to appropriate levels.
Create server sections then relay to servers with manager's approval.
Communicate with servers at all times.
Rectify any complaints immediately by following company complaint handling process, notifies manager on duty immediately.
Assists with coatroom and works closely with Coat Checker.
Speak to guests to make sure services were satisfactory and invite members and guests back again.
Performs shift duties in accurate and timely manner.
Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, hours of operation, ambiance, menu selections, price ranges, features, and services provided by the restaurant.
Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code of the restaurant.
Responsible for Host station maintaining necessary supplies and cleanliness at all time.
Inspect condition, accuracy, and cleanliness of all menus for the given shift, and print menus as directed.
Inspect the restaurant environment, entrance area, ensuring that all standards are met; rectify any deficiencies.
Perform other duties as directed by your supervisor or manager.
PREREQUISITES

Excellent customer service skills.
Bilingual in English and Spanish is a plus.
Must be available to work all shifts, including, but not limited to: weekends, evenings, and holidays.
Positive, upbeat, outgoing personality, energetic and demonstrate enthusiasm and professionalism.
Ability to communicate effectively and establish and maintain effective working relationships with Members, guests, staff, and management.
EDUCATION & EXPERIENCE

Minimum 1 year of customer service. Hosting skills for Country Club preferred.
Relevant experience in high quality, high volume operation preferred.
Preferred T.I.P.S. Certified
PHYSICAL DEMANDS

Handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance.
Pull, bend, stoop, and perform upward reaching for an extended period of time.
Able to be exposed to outside weather conditions.
WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Responsible accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate with increased levels during events.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties are intended to describe those functions that are essential to the performance of this job and "other" duties include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

This job description includes, but is not limited to, the duties and responsibilities noted above. The essential functions of this job description are not exhaustive and may be supplemented.

Benefits of Being a Lakewood Country Club Team Member

Some of the benefits that you will enjoy are competitive pay, free employee meals, free employee parking, free play on our 18-hole golf course on Mondays, uniforms are provided for some positions, paid sick leave, and employee activities such as our Lakewood Soccer Team.

To Apply for this position, click HERE