Assistant Executive Director, Multi-Boards

Commonwealth of Massachusetts - Boston, MA3.9

Full-time$66,000 - $95,000 a year
The Massachusetts Department of Public Health’s (DPH) Bureau of Health Professions Licensure is comprised of the ten Boards of Registration and Certification and the Drug Control Program and Prescription Monitoring Program. This position supports Multi-Boards in carrying out the Board’s statutory mandates by implementing and enforcing board laws and regulations, as well as, board directives, orders, and policies and procedures. The Assistant Executive Director is to provide essential leadership and assist in overseeing, planning, and directing licensing processes, complaint resolution, and board meeting activities for the seven Boards. This position supports the Executive Director of Multi-Boards in carrying out the Board’s statutory mandates by implementing and enforcing board laws and regulations, as well as, board directives, orders, and policies and procedures.

The Assistant Executive Director participates in the development of policy for the six Boards, and is responsible for the implementation and supervision of policy and procedures which are carried out on a daily basis by the administrative staff assigned to this unit. The Assistant Executive Director oversees and guides the Multi-Boards staff in their day-to-day functions and assists with the coordination of a wide range of activities integral to board operations, including timely communication with other licensing boards inside and outside of Massachusetts. The Assistant Executive Director works closely with DHPL investigative and DPH legal staff, and coordinates board member orientation to ensure that board members understand their duties and have all required resources and materials to effectively carry out their duties. This position also provides significant technical assistance to board members, applicants, licensees, employers, and professional organizations, other external partners and agencies regarding the laws, regulations, and policies and procedures governing the unit’s Boards.

To be successful in this role, candidates should possess a natural instinct for leadership, to encompass the following skills:

Supervision skills such as coaching and mentoring employees, delegation, budget management, effective communications, and support of employee development and performance oversight.
Decision making skills such as adapting to change, risk-taking, and sound decision making.
Communication and interpersonal skills such as collaboration, diffusing conflict, diversity and inclusion, openness to constructive criticism, verbal communication and presentations, respect, and writing skills.
Technical Skills such as advanced understand of computer software, typing, IT related functions and reporting capabilities.
Exceptional administrative skills such as organizational skills and prioritization, time management, project management, quality improvement, and continuous improvement.
Duties and Responsibilities (these duties are a general summary and not all inclusive):

Coordinates the Board’s business needs with technical (IT) staff and assists in developing reports, processes, and procedures to evaluate and monitor the Multi-Boards’ program activities on an ongoing basis. This position also assists in the development of enhancements to the Division’s web-based licensing and complaint computer systems.
Supervising the administrative staff for the Multi-Boards. The Boards’ administrative staffs are responsible for initial, renewal and reactivation licensing activities and verification of license status, for tracking complaints, consent agreements with licensees, for disseminating Board agendas, assembling and transmitting meeting materials to Board members and other interested parties, for managing Board schedules, notifications, and cancellations, and for maintain all Board records and files, etc.
Participates in the development and implementation of programs and policies that ensure the protection of the public through the issuance of licenses only to those qualified to provide health care services to individuals receiving health care services in the Commonwealth; and ensure the protection of the public through the investigation and discipline of health care professionals licensed in Massachusetts who, by their violations of law, regulations and/or the standards of practice, pose a threat to the public health, safety and welfare.
Tracks, analyzes, and prepares draft testimony on pending legislation to determine and explain the impact on the activities and functions of the assigned Boards.
Plans, designs, and implements the licensing procedures of new boards and new licensing types. A current priority is to develop systems, requirements, and administrative policies and procedures for the new Board and to implement the initial and renewal certification processes for new Boards.
Oversees the overall administrative functions of the Multi-Boards through consultation with the Executive Director of the Multi-Boards and other administrative personnel within the BHPL and DPH.
Directs and plans licensing operations and activities for the assigned Boards.
Hires, trains, and supervises administrative and professional staff performing functions for the Boards and conducts EPRS evaluations of staff.
Develops systems, delegates tasks and review work on a regular basis
Conducts EPRS evaluations of staff.
Provides a supportive work environment to promote staff development.
Coordinates the resolution of complaints involving health care professionals to ensure that they are handled in a timely and efficient manner that assures compliance with due process rights of involved licensees and achieves outcomes that protect the public health, safety and welfare.
Provides substantive and procedural direction to Division investigators and prosecutors, and Board members regarding the resolution of complaints.
Prepares correspondence and memorandums to carry out the Board’s determinations on complaint resolution and discipline matters.
Develops and implement processes for tracking and monitoring the status and progress of cases.
Coordinates Board meetings and board member activities.
Ensures compliance with provisions of the Open Meeting Law.
Prepares Board meeting agendas, oversee assembly and mailing of packets of materials for board meetings, prepare board meeting minutes and assure that they are written and distributed timely, in accordance applicable laws and regulations.
Orients and trains Board members with respect to their roles and responsibilities.
Communicates information to licensees, other agencies, and the general public about licensure, practice standards and discipline of health care professionals licensed by the Boards.
Oversees the content of the DHPL website for assigned Boards.
Serves as the Boards liaison with local, state, and federal agencies, health care entities, and other groups and individuals regarding licensure, professional education, practice standards, board policies and procedures, enforcement of laws and regulations, and imposition of disciplinary action against health care professional licenses.
Represents the Boards on committees, advisory panels, task forces which are convened by the board or by other government agencies, professional organizations, consumer protection groups, or other entities to address matters that will or may impact the health care professions licensed by each of the Boards.

Preferred Qualifications:
Preferred candidate will have experience in the following areas with a minimum of five to ten years of combined experience: regulatory board(s) activities and administrative operations, licensure and regulation and regulatory compliance and enforcement.
A Master’s degree or higher in health care administration, business or public administration.
Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates’ training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
Knowledge of health care practice and health care policy.
Possess the ability to understand, apply and interpret the laws, regulations, policies and standards of the six health professions in Massachusetts, as well federal laws and regulations.
Knowledge of the requirements for the licensure of health care professionals and the laws, rules and regulations related to disciplinary action against licensees, including the investigatory process, and the disciplinary proceedings of the Boards.
Strong research, planning, organization, written and verbal communication skills and the ability developing work plans and coordinate review and comments to draft regulations for the new Board of Certification of Community Health Workers.
Possess conflict resolution and problem solving skills.
Knowledgeable of various methods used in the preparation of charts, graphs, and tables and be adept with various software programs, including Microsoft Word, Excel, Access and PowerPoint.
Ability to think clearly and rapidly under stressful situations and be able to respond to criticism and direction in a constructive and non-adversarial manner.
Proficiency in the use of computers.
Knowledge of and experience with personnel management, administrative law, crisis management, public health, consumer protection and public speaking.
Knowledge of the Massachusetts legislative process, managing in a public environment and have current knowledge of emerging trends in the delivery of health care in general.
Ability to lead and facilitate training programs for the volunteer Board members so that they are able to function well and accomplish their statutory mandates.
Must be skilled in the areas of process improvement and strategic planning, systems dynamics and systems re-engineering and be able to motivate, train and lead subordinates.
Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned activities.
Ability to analyze and determine the applicability of data to draw conclusions and make appropriate recommendations.
Ability to adjust to changing or varying work situations to meet emergency or changing program requirements.
Ability to motivate others and coordinate the efforts of others in accomplishing assigned work objectives.
Ability to exercise discretion in handling confidential information.

Agency Mission:
The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

Total Compensation:
As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

75% state paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
11 paid holidays per year and competitive Sick, Vacation and Personal Time
Tuition Remission for employee and spouse at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Offer Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact Health Human Resources at 1-800-850-6968.


First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional, administrative, supervisory or managerial experience in business administration, business management, public administration, financial management, or professional experience in a particular specialty (i.e. scientific, professional, or technical), and (B) of which three years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.
Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.

I. A Bachelor's or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for one year of the required (A) experience.
II. A Graduate or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for two years of the required (A) experience.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.